Worst Customer Service

I am not sure what happened with KeyHealth, I always told everyone about the great service and never having issues, but since last year things have just gone from bad to worse. I received a statement 05/01/2022 showing my Day-Day still on R2000 (left from 2021) which I was saving for my glasses, went to the optometrist 19/01/2022 only to receive a statement on 19/01/2022 with my new balance for 2022 only less the 2021 amount, now I am being told I forfeit it. Here's the catch, savings carries over but not day-day, yet they use savings first for a claim then day-day... I asked someone to contact me after the call agent tried to treat me like a child and "explaining" what a word means, I asked for them to treat this as urgent, till now no one has rep**** on my email or contact me. Now I have already gone to get my glasses and will now have almost zero day-day and savings left for the year, and this in January. This will most definitely be the last year on Key Health and I urge you to reconsider if this is how they treat clients.