tR
tanya R
1 reviews | Active since Aug 2022
10 Aug 2023, 09:55
what a joke
not happy at all i told them before hand that i have diabetic 2 and hypertension they told me there will be no waiting period at all and will be cover guess what i went to Dr on Tuesday doctor wanted to admit me due to my blood pressure was 200/100 and had chest pain just for the doctor to tell me they decline my admission due to the non disclosure that i was not even told about so i got no help at all i need to go to the government hospital if i need help and i pay R 5400 pm for my medical aid and cant even use it what a joke but i will not leave it hear at all
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Replies (4)
Key Health Medical Aid's replyOfficial
10 Aug 2023, 10:47Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply10 Aug 2023, 10:47
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
10 Aug 2023, 10:49Dear Tanya R
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply10 Aug 2023, 10:49
Official
Dear Tanya R
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
10 Aug 2023, 11:46Dear Tanya R
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each member’s case / scenario(s) is unique. Unfortunately, the individual case/information cannot be discussed on social media.
Your comment has been referred to the Clinical department (non-disclosures) for review and response. We will respond to you as soon as they finalized the matter.
Your comment has been referred to the Clinical department (non-disclosures) for review and response. We will respond to you as soon as they finalized the matter.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply10 Aug 2023, 11:46
Official
Dear Tanya R
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each member’s case / scenario(s) is unique. Unfortunately, the individual case/information cannot be discussed on social media.
Your comment has been referred to the Clinical department (non-disclosures) for review and response. We will respond to you as soon as they finalized the matter.
Your comment has been referred to the Clinical department (non-disclosures) for review and response. We will respond to you as soon as they finalized the matter.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
11 Aug 2023, 13:06Dear Tanya R
Thank you for allowing us the time to investigate your concern.
Our Clinical department confirmed that they responded back to you, on the protocols/rules for requests received for Major medical benefits in the first 12 months of membership which initiates non-disclosures.
Should you have any further enquiries regarding this matter, you should contact our clinical department directly (non-disclosures) at ***. For any other enquiries, you may forward your e-mails to *** or call the Client services department on *** or you may log into the chatlines on www.keyhealthmedical.co.za.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply11 Aug 2023, 13:06
Official
Dear Tanya R
Thank you for allowing us the time to investigate your concern.
Our Clinical department confirmed that they responded back to you, on the protocols/rules for requests received for Major medical benefits in the first 12 months of membership which initiates non-disclosures.
Should you have any further enquiries regarding this matter, you should contact our clinical department directly (non-disclosures) at ***. For any other enquiries, you may forward your e-mails to *** or call the Client services department on *** or you may log into the chatlines on www.keyhealthmedical.co.za.
Sincerely,
The KeyHealth team