VERY UNHAPPY AND WANT FEEDBACK WITH IN 12 HOURS REGARDING CLAIM. DUE TO LAZINESS FROM KEYHEALTH THEY CANT KEEP A PERSON UP TO DATE

<p class="MsoNormal"><span style="color: #44546a;">VERY UNHAPPY AND WANT FEEDBACK WITH IN 12 HOURS. MATTER WILL ALSO BE REPORTED ON HELLO PETER. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">Membership Number: ***</span></p> <p class="MsoNormal"><span style="color: #44546a;">Membership: Keyhealth Gold</span></p> <p class="MsoNormal"><span style="color: #44546a;">Member: ***x</span></p> <p class="MsoNormal"><span style="color: #44546a;">Dependant: ******</span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">I Cherie have consent on the membership for my daughter. A Claim for dependant 1 was submitted on the 28^th of April 2016 (see email below) and I have only received a read report) and no feedback. Yet again I send an email on the 3^rd May 2016 to follow up again and yet again I just received a read report. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">On 3^rd May at 14h04 I phoned your client customer number and spoke to a consultant that confirmed that everything is in place and the claim has been received and are being prosed and the next pay out date is on the 13^th of May 2016. (call duration was 7 mins)</span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">Since 3^rd of May I haven’t hear anything from your department. No email, no phone call. And also the The****** wasn’t contacted regarding the issue. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">11^th of May I again phoned your department to make sure that everything is in order and that the claim will be paid out on the 13^th of May as confirmed on the 3^rd of May. And the consultant informed me that there is a problem with the The****** Practice number and it was last registered 2015. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">I phoned the the****** and she confirms that she renews her practice number every year around end May. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">Yet again I phoned your department and they said that our The****** needs to sort the matter out with BHF. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">I am in urgent need for the claim to pay out tomorrow on the 13^th of May as confirmed on the 3^rd of May and the last consultant I spoke to told me it will take another 48 hours to look at the matter. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">That means due to your lack of laziness and not informing me of the problem my claim will miss the deadline for pay out tomorrow 13^th of May 2016. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">I demand a proper explanation to why your department didn’t inform me (Cherie Eckley), the member of the the****** of the problem as the claim was submitted 15 days ago. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">And I expect the claim to be paid out tomorrow on the 13^th of May as this was negligence from your side. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p class="MsoNormal"><span style="color: #44546a;">I expect to hear from you asap. </span></p> <p class="MsoNormal"><span style="color: #44546a;"> </span></p> <p> </p> <p class="MsoNormal"><span style="color: #44546a;">My contact number *** </span></p>