Useless customer service

Most awful customer service experienced by any company /institution.

As a member paying over R7000 per month, not one day late, the least one would expect is that your requests are processed with the urgency it requires. Spend hours on the phone listening to a robot or the automated machine. On the morning of the procedure at 08:40 I'm told by a supervisor that she will give me a call right back. Hours later. I have called more than 10 times and am now at the hospital already. At 12:39 I speak to Cathleen who says they only sent my things through to the scheme at 11:30 an hour prior to this call.

I must wait because I am not the only member the medical aid has.

What a useless display of customer service and a testimony to how low they prioritize members.