TM
Trecel M
1 reviews | Active since Sept 2023
20 Sept 2023, 10:49
Useless
I have been suffering from deabilitating headaches for weeks i have paid cash today to see a neurosurgeon,iv been to gps and even rushed to the er due to the headaches keyhealth has denied my admission even thought the people at the hospital had explained the reason i am unable to work because of the pains heyhealth insisit on the surgeon giving them a code and a it must be pmb related due to the waiting period this medical aid is useless and just lie to get business,even if a person is in critical condition they will never receive help due to their stupid rules keyhealth how do you expect a dr to give u a code for a pmb condition when he did not even check thr patient and do tests i regret joining keyhealth and im on the verge of withdrawing my membership,keyhealth just know i will hold you guys liable if anything were to happen to me waiting period or not healthcare should never be restricted when it comes to serious cases like this,whoever wants to join keyhealth think twice because the lie just for you to sign up
Helpful (0)
Replies (44)0
Replies (44)
Key Health Medical Aid's replyOfficial
20 Sept 2023, 10:51Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply20 Sept 2023, 10:51
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
20 Sept 2023, 12:18Dear Trecel M
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Your comment has been referred to the clinical department for review a response.
We will be in contact with you soon as soon as they responded with feedback.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 Sept 2023, 12:18
Official
Dear Trecel M
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Your comment has been referred to the clinical department for review a response.
We will be in contact with you soon as soon as they responded with feedback.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
20 Sept 2023, 13:04Please note that this pain is affecting my vision and stability that im unable to successfully go through my day to day,i would have gladly waited till november if i did not suffer this much but this condition led me to ER on sunday,i have attached keyhealths explaination of an emergency and this is affecting my bodily function,i have been on discovery for 10 years and i know what it is to adeare to policy and procedure and i know i am on a waiting period but this is something unmanagable as no medication works even s6 drugs so please assist me with help i have joined keyhealth with full confidence but this just upsets me
You guys need to go look through your what qualifies as an emergency because definetly that is not followed
You guys need to go look through your what qualifies as an emergency because definetly that is not followed
TM
Trecel M's update20 Sept 2023, 13:04
Reviewer Update
Please note that this pain is affecting my vision and stability that im unable to successfully go through my day to day,i would have gladly waited till november if i did not suffer this much but this condition led me to ER on sunday,i have attached keyhealths explaination of an emergency and this is affecting my bodily function,i have been on discovery for 10 years and i know what it is to adeare to policy and procedure and i know i am on a waiting period but this is something unmanagable as no medication works even s6 drugs so please assist me with help i have joined keyhealth with full confidence but this just upsets me
You guys need to go look through your what qualifies as an emergency because definetly that is not followed
You guys need to go look through your what qualifies as an emergency because definetly that is not followed
Key Health Medical Aid's replyOfficial
20 Sept 2023, 14:46Dear Trecel M
Your 2nd comment has been referred to the clinical department as well.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 Sept 2023, 14:46
Official
Dear Trecel M
Your 2nd comment has been referred to the clinical department as well.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
20 Sept 2023, 15:22Dear Trecel M
Our clinical department confirmed they will respond back to you.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 Sept 2023, 15:22
Official
Dear Trecel M
Our clinical department confirmed they will respond back to you.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
20 Sept 2023, 15:56I want a response ASAP i am unwell for this nonsence or maybe when my bodily functions are completely ruined then only will yourl sort this out i hope noone has to go through this if i knew i was going to be so sick i would have never left discovery,they had exclusions but always accomodated a member
TM
Trecel M's update20 Sept 2023, 15:56
Reviewer Update
I want a response ASAP i am unwell for this nonsence or maybe when my bodily functions are completely ruined then only will yourl sort this out i hope noone has to go through this if i knew i was going to be so sick i would have never left discovery,they had exclusions but always accomodated a member
TM
Trecel M's updateReviewer Update
21 Sept 2023, 05:46KEYHEALTH why is my ER bill not paid for the 17th when my emergency was related to me having headaches and unstable bp maybe yourl need to request my clinical records from the hospital i was going to bkack out when my husband rushed me to ER why are yourl ignoring the fact that this situation is a problem yourl may be complying to the rules of medical rules and acts but yourl ignoring the fact that i have access to emergency care i will take yourls to task for denying me medical care im going to my job today knowing i dont have a diagnosis and im in pain and have blurry vision i work with machines and tools and anything can happen
TM
Trecel M's update21 Sept 2023, 05:46
Reviewer Update
KEYHEALTH why is my ER bill not paid for the 17th when my emergency was related to me having headaches and unstable bp maybe yourl need to request my clinical records from the hospital i was going to bkack out when my husband rushed me to ER why are yourl ignoring the fact that this situation is a problem yourl may be complying to the rules of medical rules and acts but yourl ignoring the fact that i have access to emergency care i will take yourls to task for denying me medical care im going to my job today knowing i dont have a diagnosis and im in pain and have blurry vision i work with machines and tools and anything can happen
TM
Trecel M's updateReviewer Update
21 Sept 2023, 11:34Keyhealth im waiting for my answers!!!!
TM
Trecel M's update21 Sept 2023, 11:34
Reviewer Update
Keyhealth im waiting for my answers!!!!
TM
Trecel M's updateReviewer Update
21 Sept 2023, 11:36Discovery never turned me away from treatment yet i was on a 3 month waiting period they paid my ER bill without a problem because they understand patient healthcare is important and abiding by what they say
TM
Trecel M's update21 Sept 2023, 11:36
Reviewer Update
Discovery never turned me away from treatment yet i was on a 3 month waiting period they paid my ER bill without a problem because they understand patient healthcare is important and abiding by what they say
Key Health Medical Aid's replyOfficial
21 Sept 2023, 12:54Dear Trecel M
As confirmed with you in my previous comment, our clinical department will respond to you before the end of the day.
As confirmed with you in my previous comment, our clinical department will respond to you before the end of the day.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Sept 2023, 12:54
Official
Dear Trecel M
As confirmed with you in my previous comment, our clinical department will respond to you before the end of the day.
As confirmed with you in my previous comment, our clinical department will respond to you before the end of the day.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
21 Sept 2023, 15:47I await the call
TM
Trecel M's update21 Sept 2023, 15:47
Reviewer Update
I await the call
Key Health Medical Aid's replyOfficial
21 Sept 2023, 15:54Dear Trecel M
The clinical department responds on e-mail, did you check your e-mails this afternoon.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
The clinical department responds on e-mail, did you check your e-mails this afternoon.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Sept 2023, 15:54
Official
Dear Trecel M
The clinical department responds on e-mail, did you check your e-mails this afternoon.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
The clinical department responds on e-mail, did you check your e-mails this afternoon.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
21 Sept 2023, 16:08I did no receive any emails
TM
Trecel M's update21 Sept 2023, 16:08
Reviewer Update
I did no receive any emails
TM
Trecel M's updateReviewer Update
21 Sept 2023, 16:11Only emails i received was from keyhealth stating claims from service providers have been rejected nothing positive
TM
Trecel M's update21 Sept 2023, 16:11
Reviewer Update
Only emails i received was from keyhealth stating claims from service providers have been rejected nothing positive
TM
Trecel M's updateReviewer Update
21 Sept 2023, 16:13I should probably wait till november first to get positive answers from yourl since im in waiting period and my healthcare is on hold
TM
Trecel M's update21 Sept 2023, 16:13
Reviewer Update
I should probably wait till november first to get positive answers from yourl since im in waiting period and my healthcare is on hold
TM
Trecel M's updateReviewer Update
21 Sept 2023, 16:31This problem has been reported on social media as well on keyhealth page
TM
Trecel M's update21 Sept 2023, 16:31
Reviewer Update
This problem has been reported on social media as well on keyhealth page
TM
Trecel M's updateReviewer Update
22 Sept 2023, 09:27P*** - YOUR MATTER
Inbox
L
lawyers
tome
08:06
Dear Mrs. Moodley,
Kindly forward us the copy of the policy
document for us to assess your matter for
prospects. Please note that you can also
forward the policy to our WhatsApp line on
.sert the reference number
P*** in the subject line.
This matter has been handed over to legal team as iv been receiving rejected claims from ER for a condition that has been registered for
Inbox
L
lawyers
tome
08:06
Dear Mrs. Moodley,
Kindly forward us the copy of the policy
document for us to assess your matter for
prospects. Please note that you can also
forward the policy to our WhatsApp line on
.sert the reference number
P*** in the subject line.
This matter has been handed over to legal team as iv been receiving rejected claims from ER for a condition that has been registered for
TM
Trecel M's update22 Sept 2023, 09:27
Reviewer Update
P*** - YOUR MATTER
Inbox
L
lawyers
tome
08:06
Dear Mrs. Moodley,
Kindly forward us the copy of the policy
document for us to assess your matter for
prospects. Please note that you can also
forward the policy to our WhatsApp line on
.sert the reference number
P*** in the subject line.
This matter has been handed over to legal team as iv been receiving rejected claims from ER for a condition that has been registered for
Inbox
L
lawyers
tome
08:06
Dear Mrs. Moodley,
Kindly forward us the copy of the policy
document for us to assess your matter for
prospects. Please note that you can also
forward the policy to our WhatsApp line on
.sert the reference number
P*** in the subject line.
This matter has been handed over to legal team as iv been receiving rejected claims from ER for a condition that has been registered for
Key Health Medical Aid's replyOfficial
22 Sept 2023, 12:01Dear Trecel M
Your comments posted on Hellopeter since yesterday afternoon @ 16h08 (21/09/2023) , refers.
We regret the delay in response to you and apologize for any inconvenience.
The Clinical department confirmed they responded to you on e-mail regarding both your enquiries:
1. Hospital admission
2. Casualties.
For any further enquiries regarding both matters, you have to respond only to the non-disclosure department on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you.
Your comments posted on Hellopeter since yesterday afternoon @ 16h08 (21/09/2023) , refers.
We regret the delay in response to you and apologize for any inconvenience.
The Clinical department confirmed they responded to you on e-mail regarding both your enquiries:
1. Hospital admission
2. Casualties.
For any further enquiries regarding both matters, you have to respond only to the non-disclosure department on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply22 Sept 2023, 12:01
Official
Dear Trecel M
Your comments posted on Hellopeter since yesterday afternoon @ 16h08 (21/09/2023) , refers.
We regret the delay in response to you and apologize for any inconvenience.
The Clinical department confirmed they responded to you on e-mail regarding both your enquiries:
1. Hospital admission
2. Casualties.
For any further enquiries regarding both matters, you have to respond only to the non-disclosure department on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you.
Your comments posted on Hellopeter since yesterday afternoon @ 16h08 (21/09/2023) , refers.
We regret the delay in response to you and apologize for any inconvenience.
The Clinical department confirmed they responded to you on e-mail regarding both your enquiries:
1. Hospital admission
2. Casualties.
For any further enquiries regarding both matters, you have to respond only to the non-disclosure department on ***.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
22 Sept 2023, 12:06Dear Trecel M
KeyHealth takes note of your comment that you referred the matter to your lawyer(s).
As we already informed you in the previous feedback response, it should be noted that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes
KeyHealth takes note of your comment that you referred the matter to your lawyer(s).
As we already informed you in the previous feedback response, it should be noted that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply22 Sept 2023, 12:06
Official
Dear Trecel M
KeyHealth takes note of your comment that you referred the matter to your lawyer(s).
As we already informed you in the previous feedback response, it should be noted that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes
KeyHealth takes note of your comment that you referred the matter to your lawyer(s).
As we already informed you in the previous feedback response, it should be noted that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
26 Sept 2023, 14:57Keyhealth i will take url to task i have evidence from my husbands er benefit were hes claim was rejected because the dr diagnosed him with anxiety and yourl said it was not a pmb condition and was not an emergency despite the report saying he had breathing and chest pains i have proof of that because i opened a case with my lawyers only then did yourl request with his clinical records and paid the bill so how can yourl have double standards because though i was diagnosed with migraine my clinical report states i had a bp of 168/105 and i was given medication so and i am registered for hypertension yourl seem to be dumb and *********** learn something from discovery health
Whoever wants to join keyhealth please take caution as these people have double standards
Whoever wants to join keyhealth please take caution as these people have double standards
TM
Trecel M's update26 Sept 2023, 14:57
Reviewer Update
Keyhealth i will take url to task i have evidence from my husbands er benefit were hes claim was rejected because the dr diagnosed him with anxiety and yourl said it was not a pmb condition and was not an emergency despite the report saying he had breathing and chest pains i have proof of that because i opened a case with my lawyers only then did yourl request with his clinical records and paid the bill so how can yourl have double standards because though i was diagnosed with migraine my clinical report states i had a bp of 168/105 and i was given medication so and i am registered for hypertension yourl seem to be dumb and *********** learn something from discovery health
Whoever wants to join keyhealth please take caution as these people have double standards
Whoever wants to join keyhealth please take caution as these people have double standards
Key Health Medical Aid's replyOfficial
26 Sept 2023, 15:22Dear Trecel M
We take note of your new comment.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply26 Sept 2023, 15:22
Official
Dear Trecel M
We take note of your new comment.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
For any clinical enquiries you may contact the Clinical department on ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
26 Sept 2023, 15:33Dear Trecel M
As we confirmed with you in a previous response.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you. You are welcome to respond directly to the NDC department with any comment on ***
As we confirmed with you in a previous response.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you. You are welcome to respond directly to the NDC department with any comment on ***
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply26 Sept 2023, 15:33
Official
Dear Trecel M
As we confirmed with you in a previous response.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you. You are welcome to respond directly to the NDC department with any comment on ***
As we confirmed with you in a previous response.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information and contact information has been provided to you. You are welcome to respond directly to the NDC department with any comment on ***
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
26 Sept 2023, 16:53Please note that i am aware of the ndc handling the situation but there is another department from keyhealth that is also sending me responses so who is actually dealing with this because im getting emails that are confusing
TM
Trecel M's update26 Sept 2023, 16:53
Reviewer Update
Please note that i am aware of the ndc handling the situation but there is another department from keyhealth that is also sending me responses so who is actually dealing with this because im getting emails that are confusing
Key Health Medical Aid's replyOfficial
27 Sept 2023, 15:20Dear Trecel M
We take note of your comment.
A feedback response was sent to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
We take note of your comment.
A feedback response was sent to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply27 Sept 2023, 15:20
Official
Dear Trecel M
We take note of your comment.
A feedback response was sent to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
We take note of your comment.
A feedback response was sent to you.
For any other enquiries please refer your e-mail to ***, or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
13 Nov 2023, 10:56Keyhealth you guys take patient care lightly i have been communicating back and forth with you guys via email and this platform you have assured me that i will receive updates with regards to the non disclosure that yourl are doing its now november i was informed by a keyhealth agent that even though my waiting period is over i will stil not receive treatment for the condition that is being investigated,i have contacted the service providers and each one has advised THAT THEY HAVE NOT RECEIVED ANY EMAILS FROM YOU GUYS REQUESTING MY REPORTS 4 SERVICE PROVIDERS HAVE SAID THE EXACT SAME THING IT NOT MY RESPONSIBILITY TO CONTACT SERVICE PROVIDERS AS YOU GUYS REQUIRE THE INFO WHY WAS THERE NO FOLLOW UPS DONE WITH REGARDS TO THIS???????? YOURL ARE *********** MEDICAL SCHEME AND CMS NEEDS TO DEAL WITH YOU GUYS.GETS YOURLS ACT TOGETHER AS IM DONE WITH THIS NONSENCE!!!!!
I want a reply ASAP
I want a reply ASAP
TM
Trecel M's update13 Nov 2023, 10:56
Reviewer Update
Keyhealth you guys take patient care lightly i have been communicating back and forth with you guys via email and this platform you have assured me that i will receive updates with regards to the non disclosure that yourl are doing its now november i was informed by a keyhealth agent that even though my waiting period is over i will stil not receive treatment for the condition that is being investigated,i have contacted the service providers and each one has advised THAT THEY HAVE NOT RECEIVED ANY EMAILS FROM YOU GUYS REQUESTING MY REPORTS 4 SERVICE PROVIDERS HAVE SAID THE EXACT SAME THING IT NOT MY RESPONSIBILITY TO CONTACT SERVICE PROVIDERS AS YOU GUYS REQUIRE THE INFO WHY WAS THERE NO FOLLOW UPS DONE WITH REGARDS TO THIS???????? YOURL ARE *********** MEDICAL SCHEME AND CMS NEEDS TO DEAL WITH YOU GUYS.GETS YOURLS ACT TOGETHER AS IM DONE WITH THIS NONSENCE!!!!!
I want a reply ASAP
I want a reply ASAP
Key Health Medical Aid's replyOfficial
13 Nov 2023, 13:13Dear Trecel M
We take note of your new comment.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***. For any clinical enquiries you may contact the Clinical department on ***.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***. For any clinical enquiries you may contact the Clinical department on ***.
Reference: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 13:13
Official
Dear Trecel M
We take note of your new comment.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***. For any clinical enquiries you may contact the Clinical department on ***.
The comment has been referred to the NDC (non-disclosures) department.
For any other enquiries please refer your comment to *** or you may log into the live chats on www.keyhealthmedical.co.za or contact us on the Client services line ***. For any clinical enquiries you may contact the Clinical department on ***.
Reference: ***
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
13 Nov 2023, 14:19Im tired of yourl as there is no system as for the keyhealth app does not even allow me to view benefits yet i have changed passwords as requested,if i did not contact the service providers i would not have known were i stand
TM
Trecel M's update13 Nov 2023, 14:19
Reviewer Update
Im tired of yourl as there is no system as for the keyhealth app does not even allow me to view benefits yet i have changed passwords as requested,if i did not contact the service providers i would not have known were i stand
Key Health Medical Aid's replyOfficial
13 Nov 2023, 14:37Dear Trecel M
We take note of comment.
Your password has been reset, please try to log in again.
Your password has been reset, please try to log in again.
Reference: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 14:37
Official
Dear Trecel M
We take note of comment.
Your password has been reset, please try to log in again.
Your password has been reset, please try to log in again.
Reference: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
13 Nov 2023, 14:41Dear Trecel M
We sent you an SMS with the available day to day benefits.
Reference: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 14:41
Official
Dear Trecel M
We sent you an SMS with the available day to day benefits.
Reference: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
13 Nov 2023, 15:10Dear Trecel M
The KeyHealth non-disclosure department is still waiting for the outstanding requirements, please refer to the e-mail sent to you this afternoon. For any further communication(s) regarding the non-disclosure please refer your e-mail to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has been provided to you via e-mail.
KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has been provided to you via e-mail.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 15:10
Official
Dear Trecel M
The KeyHealth non-disclosure department is still waiting for the outstanding requirements, please refer to the e-mail sent to you this afternoon. For any further communication(s) regarding the non-disclosure please refer your e-mail to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has been provided to you via e-mail.
KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has been provided to you via e-mail.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
14 Nov 2023, 13:42I tried calling authorisation department twice yesterday of which i had to leave a voice message to call me back i still have not received a call back i have sent through the correct email addresses of the service providers that yourl require details from and that was not my duty to call around for that details.
Because of this incompetence my treatments are actually delayed get urls **** together
Because of this incompetence my treatments are actually delayed get urls **** together
TM
Trecel M's update14 Nov 2023, 13:42
Reviewer Update
I tried calling authorisation department twice yesterday of which i had to leave a voice message to call me back i still have not received a call back i have sent through the correct email addresses of the service providers that yourl require details from and that was not my duty to call around for that details.
Because of this incompetence my treatments are actually delayed get urls **** together
Because of this incompetence my treatments are actually delayed get urls **** together
Key Health Medical Aid's replyOfficial
14 Nov 2023, 13:55Dear Trecel M
We have arranged with one of our leadership ladies in the clinical department to call you now.
In future, you can make use of our chatline facility on www.keyhealthmedical.co.za to come in contact with our clinical department, should you struggle to get through on the lines.
In future, you can make use of our chatline facility on www.keyhealthmedical.co.za to come in contact with our clinical department, should you struggle to get through on the lines.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply14 Nov 2023, 13:55
Official
Dear Trecel M
We have arranged with one of our leadership ladies in the clinical department to call you now.
In future, you can make use of our chatline facility on www.keyhealthmedical.co.za to come in contact with our clinical department, should you struggle to get through on the lines.
In future, you can make use of our chatline facility on www.keyhealthmedical.co.za to come in contact with our clinical department, should you struggle to get through on the lines.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
15 Nov 2023, 15:52Dear Trecel M
Our non-disclosure department confirmed that they sent you all the relevant communication yesterday (14/11/2023) via e-mail.
Kindly respond/refer all your communications regarding this matter via e-mail to ***, KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has now been provided to you via e-mail.
Kindly respond/refer all your communications regarding this matter via e-mail to ***, KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has now been provided to you via e-mail.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 15:52
Official
Dear Trecel M
Our non-disclosure department confirmed that they sent you all the relevant communication yesterday (14/11/2023) via e-mail.
Kindly respond/refer all your communications regarding this matter via e-mail to ***, KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has now been provided to you via e-mail.
Kindly respond/refer all your communications regarding this matter via e-mail to ***, KeyHealth will no longer be engaging on the issue on Hellopeter, all the relevant information has now been provided to you via e-mail.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
16 Nov 2023, 14:07Note i have been trying to contact keyhealth from tuesday it says im caller no 1 but they say every1 is busy and must leave a message on the 14th url responded saying someone will call me i did not receive any calls as yet i need to find out something before i take my script to purchase the item if i go and get it i dont want yourl giving me stories and refuse to pay for the item,the reason i use hello peter is because i get no response or delayed responses from keyhealth and other people need to see the hastle many of us are going through with keyhealth before they join!
TM
Trecel M's update16 Nov 2023, 14:07
Reviewer Update
Note i have been trying to contact keyhealth from tuesday it says im caller no 1 but they say every1 is busy and must leave a message on the 14th url responded saying someone will call me i did not receive any calls as yet i need to find out something before i take my script to purchase the item if i go and get it i dont want yourl giving me stories and refuse to pay for the item,the reason i use hello peter is because i get no response or delayed responses from keyhealth and other people need to see the hastle many of us are going through with keyhealth before they join!
Key Health Medical Aid's replyOfficial
16 Nov 2023, 15:00Dear Trecel M
We have arranged with someone to call you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply16 Nov 2023, 15:00
Official
Dear Trecel M
We have arranged with someone to call you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
16 Nov 2023, 17:16Dear Trecel M
Our consultant confirmed she was in contact with you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply16 Nov 2023, 17:16
Official
Dear Trecel M
Our consultant confirmed she was in contact with you.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
19 Nov 2023, 19:32Was the emails redirected to the email addresses that i provided in order for that non disclosure to be sorted out? I have sent a message on previous communications but have not received feedback
TM
Trecel M's update19 Nov 2023, 19:32
Reviewer Update
Was the emails redirected to the email addresses that i provided in order for that non disclosure to be sorted out? I have sent a message on previous communications but have not received feedback
Key Health Medical Aid's replyOfficial
20 Nov 2023, 17:10Dear Trecel M
Please refer to the e-mail sent to you by our clinical department (non-disclosures) today, regarding the outstanding information.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 Nov 2023, 17:10
Official
Dear Trecel M
Please refer to the e-mail sent to you by our clinical department (non-disclosures) today, regarding the outstanding information.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
23 Nov 2023, 11:37Please note that my neurosurgeon is awaiting a response from keyhealth with regards to payment for the reports yourl require!
TM
Trecel M's update23 Nov 2023, 11:37
Reviewer Update
Please note that my neurosurgeon is awaiting a response from keyhealth with regards to payment for the reports yourl require!
TM
Trecel M's updateReviewer Update
23 Nov 2023, 13:29Keyhealth url are a *****ulent medical aid with *********** people working there i was advised by 3 people at keyhealth stating i can get my compression stockings from the service provider go and listen to the voice recordings and calls that were made i was assured even kn the 14th of november theres a hello peter message that i left for the same thing now i get an email saying the claim is rejected due to the non disclosure why was i not informed about this when i asked????? People must think twice before joining
TM
Trecel M's update23 Nov 2023, 13:29
Reviewer Update
Keyhealth url are a *****ulent medical aid with *********** people working there i was advised by 3 people at keyhealth stating i can get my compression stockings from the service provider go and listen to the voice recordings and calls that were made i was assured even kn the 14th of november theres a hello peter message that i left for the same thing now i get an email saying the claim is rejected due to the non disclosure why was i not informed about this when i asked????? People must think twice before joining
TM
Trecel M's updateReviewer Update
23 Nov 2023, 13:40Please get someone from cancellations department to call me asap im not paying another cent to keyhealth,discovery never gave me this type of stress i have being a member for 10 years and i joined keyhealth thinking il get better benefits im left with more debt paying service providers because *********** people
Get someone to call me from cancellations
Get someone to call me from cancellations
TM
Trecel M's update23 Nov 2023, 13:40
Reviewer Update
Please get someone from cancellations department to call me asap im not paying another cent to keyhealth,discovery never gave me this type of stress i have being a member for 10 years and i joined keyhealth thinking il get better benefits im left with more debt paying service providers because *********** people
Get someone to call me from cancellations
Get someone to call me from cancellations
Key Health Medical Aid's replyOfficial
23 Nov 2023, 16:23Dear Trecel,
Please refer to the e-mails sent to your today.
Sincerely,
Please refer to the e-mails sent to your today.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply23 Nov 2023, 16:23
Official
Dear Trecel,
Please refer to the e-mails sent to your today.
Sincerely,
Please refer to the e-mails sent to your today.
Sincerely,
The KeyHealth team
TM
Trecel M's updateReviewer Update
28 Nov 2023, 13:20Keyhealth stop sending me emails i am no longer a member my lawyers have been emailing yourl with neccessary steps if this persists i will charge yourl for harrasment and mental trauma!
TM
Trecel M's update28 Nov 2023, 13:20
Reviewer Update
Keyhealth stop sending me emails i am no longer a member my lawyers have been emailing yourl with neccessary steps if this persists i will charge yourl for harrasment and mental trauma!
Key Health Medical Aid's replyOfficial
28 Nov 2023, 14:20Dear Trecel,
We take note of your latest comment.
It should be noted that you are still a registered KeyHealth member until 30/11/2023 at 24h00, communications can still be sent out. However, I informed our clinical department (non-disclosures) of your request.
Sincerely,
We take note of your latest comment.
It should be noted that you are still a registered KeyHealth member until 30/11/2023 at 24h00, communications can still be sent out. However, I informed our clinical department (non-disclosures) of your request.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply28 Nov 2023, 14:20
Official
Dear Trecel,
We take note of your latest comment.
It should be noted that you are still a registered KeyHealth member until 30/11/2023 at 24h00, communications can still be sent out. However, I informed our clinical department (non-disclosures) of your request.
Sincerely,
We take note of your latest comment.
It should be noted that you are still a registered KeyHealth member until 30/11/2023 at 24h00, communications can still be sent out. However, I informed our clinical department (non-disclosures) of your request.
Sincerely,
The KeyHealth team