DN
Delene N

1 reviews | Active since Mar 2020

20 Mar 2020, 12:57

URGENT!!!!!!! MEMBERSHIP TERMINATED WHILST PREGNANT!!!!!!

I urgently need someones help regarding this very urgent matter please.

I joined Keyhealth medical scheme on 01/12/2019. When I app**** for this membership, it was immediately approved without any waiting periods and my membership immediately started in December. On 11/01/2020 I went to my doctor who confirmed that I was pregnant and I immediately let Keyhealth know. On 20/01/2020 the scheme requested non-disclosure forms be filled out from every doctor we been to from 2018 apparently because I haven't been with Keyhealth for the past year they need this information (Keeping in mind this was never mentioned when I did the application or when I started the membership). Since then I followed up almost everyday because I needed the maternity benefits obviously. On 06/03/2020 Keyhealth got back to me with a letter stating that they are terminating my membership with immediate effect from inception date due to the fact that I never disclosed all medical conditions.

Please let me firstly say that my fiance and I do not have any medical conditions, chronic illnesses or disabilities. I honestly did not know that every time I saw my GP I was suppose to state that on the application because I never had this issue with any other medical aid before. Obviously Keyhealth would do anything to not pay for my maternity benefits.

Please bare in mind now that I am 18 weeks pregnant and due in August. I cannot get another medical aid because I'm already pregnant obviously. I am now stuck with medical bills of about R55k just for the birth of my child excluding the doctors consults.

How can a medical aid even do this to someone especially one thats expecting a child and relies on the medical aid for these reasons especially. Even if I was put on a 3 month waiting period that would have been fine but to completely terminate my membership knowing I am pregnant and knowing very well no other medical aid will pay for this is completely heartless!!!!!

Please can someone help me out here.

0
Replies (1)
Key Health Medical Aid
Key Health Medical Aid's reply11 Oct 2020, 19:48
Official
Good day,
Kindly note that you will be contacted to resolve this matter.
Thank you,