unsimpathetic medical scheme

we have been battling since October 2024 to become a member, there is always some document or the other missing or more information needed or some other thing that needs to be done once its done there is still more documents. In February 2025 I had to through all my toys and had to resign and resend ALL PREVIOUSLY send document on 1 March we finally got the membership certificate and as Murphy would have it one on my kids got sick at school i took him to Krugersdorp Private hospital where we waited almost 90 min before seeing a doctor the doctor took some blood and want to admit my son as they suspect some kind of brain injury ( he is totally confused, off balance, talks funny forgets his words, talks like a 4 year old with wrong word order, complains of nausea and headaches,) he walks and talks like a drunk person and he is only 15 years old as a mother it breaks my heart to see my child suffer like this we waited about an hour after the doctor visited my son ... only for them to come and tell me KEYHEALTH declined the authorization for admission because they first want and need to investing to make sure that this is not a preexisting condition they send an email stating they want all medical records going back as far as 2019 and from 6 different doctors - some i don't even know - this investigation can take up to 14 days to complete .... i mean *** ... even the DR was so stunned that KEYHEALTH would do a thing like this .... we are not sure if there is bleeding on the brain causing pressure or of he had a stroke ... 14 days is a long time to fall around with a brain injury.... what if something happens while he is sleeping .... what if my son dies or if my son sustain permanent brain damage because of this belief me this will not be the last time you will hear or see from me