PZ
Phindile Z

1 reviews | Active since Oct 2022

03 Oct 2022, 12:22

This not medical aid but death penalty

I am hospitalized due to lower abdominal pains after thoroughly checking it was said that I have ovarian cyst and my medical aid said I am ******** it since I am less than 12 month since I joined them. This scheme is not concerned about one's life and health. I have to be discharged now and go home while am sick. 😭😭😭

0
Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply03 Oct 2022, 13:28
Official
Dear Phindile

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. The comment will be referred to the Clinical department

Sincerely,

The KeyHealth team 
Key Health Medical Aid
Key Health Medical Aid's reply03 Oct 2022, 13:58
Official
Dear Phindile

According to the information available our Clinical department (non-disclosures) is already busy with your profile. They will respond to you shortly to confirm if they require additional information from you.

Sincerely,

The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply20 Oct 2022, 12:46
Official
 
Dear Phindile
 
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been discussed with you by our Scheme advisor Jabu. You confirmed to obtain the outstanding information required from your doctor. 
 
You may forward an e-mail directly to the non-disclosure department on ***, should you have any further questions. 

Sincerely,

The KeyHealth team