This is the worst

Good Morning

It's sad that I have to write the second review on the same business.

After my 1st review on the 11th of January I just had to be understanding and wait for an authorization as it's their processes when they do a non disclosure on you.

On the 13th of January I became worse and they still couldn't assist me and I had to be admitted and pay cash for the operation and hospital stay. I submitted all the claims for all the cash payments. My husband and myself have been back and forth with on emails and calls with the medical aid. We even got as far has having the main Dr that admitted me office to phone with all claim codes etc. Yesterday when I phoned ref number *** I was told they can't pay us our R370000 as I have depleted my savings for the year. All this was done in hospital if they didn't see the need to do a non disclosure on me I would have been admitted to hospital via the medial aid and it would have paid. So my life isn't important to you guys but we pay you every month and because we didn't have a choice but to pay cash for the procedure we can't get our money from you guys.

You don't treat patients fairly, I had to sit at a hospital very ill having to hear they can't get a authorization from the medical aid and they need to investigate me first. Did I ask to fall ill. You guys have no sympathy nor any empathy towards your clients/patients.

We requested to speak to someone senior at key health we still waiting it's been 24 hours.

This matter will surly be dealt with by our lawyers now

I will make sure my family and friends leaves this medical aid and we will join where we treated fairly and important and not just a medial aid that just waits for our money every month.

Ever since we joined this medical aid it's endless problems

Membership number ***5

Will never recommend anyone to join you