This is the second incident I am encountering with Key Health

This is the second incident I am encountering with Key Health. They neglected to update my dependent’s information on my profile for the second time in 4 months. I asked for my dependent to be removed, allowing for the notice period of 1 month. This request was confirmed via call but not actioned until the dependent’s membership fee was deducted from my account on 1 October. I have been in contact with the company 3 times since then to request a refund. The most recent interactions have both informed me that it will be paid on the “next payment run” which was supposed to be last week Sunday (12 October 2025). This company lacks consistency and responsibility. The consumers are left wit the consequences of the company’s negligent actions.