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JO
Juan O

1 reviews | Active since Apr 2010

13 Jan 2026, 11:54

Terrible Service with little to no response on queries.

Really bad service, authorization takes very long and sometimes you don't even get a reply and you need to follow up manually and also the WhatsApp support has no response for 30+ minutes. Really bad customer service!

0
Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply13 Jan 2026, 12:00
Official
 
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 


Key Health Medical Aid
Key Health Medical Aid's reply13 Jan 2026, 12:01
Official
 
Dear  Juan

We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention. 

We will be in contact soon. 

Your reference:  wf_*** 

Sincerely, 

The KeyHealth team 

Key Health Medical Aid
Key Health Medical Aid's reply13 Jan 2026, 12:14
Official
 
Dear Juan, 

I do refer to our telephonic conversation just now. I will keep in touch. 

KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you. 

For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on *** 

Sincerely, 

The KeyHealth team