1 reviews | Active since Nov 2016
Terrible service
I have been with this medical aid for 10months now. We do not have any waiting periods and my husband woke up one night with heavy cramps ons his stomach, we rushed him to the hospital and the dr said he needs a ct scan because they think its his appendix. They did the scan and now the medical aid doesnt want to pay because it is within 12months but we do not have any waiting periods. I have been struggling with constipation and went to the dr and now they want to do a colonoscopy and i have been struggling for 2 weeks now just to get authorization from them. They do not respond to my mails and when you vall them you hold forever. I did send them my claim history and everything needed and still i received an sms saying it has been declined. This is really terrible service
Our clinical department informed us that they were in contact with you, they confirmed that you will receive a follow up call from them tomorrow.
For any further enquiries, kindly direct your e-mail to *** or for clinical enquiries you can forward it to ***, you also have the options to call client services on ***or the clinical department on ***.
We also have the online-chat facility available for both departments, you just need to log into www.keyhealthmedical.co.za
Our clinical department informed us that they were in contact with you, they confirmed that you will receive a follow up call from them tomorrow.
For any further enquiries, kindly direct your e-mail to *** or for clinical enquiries you can forward it to ***, you also have the options to call client services on ***or the clinical department on ***.
We also have the online-chat facility available for both departments, you just need to log into www.keyhealthmedical.co.za