DM
Devraj M

1 reviews | Active since Sept 2019

04 Mar 2025, 09:20

terrible service after numerous email sent

i was admitted to hospital in emergency , from doctors surgery , this medical aid refuse to pay for mri - after authorising an approval to hospital , now i am sitting with co payments for this hospital visit after discharge

0
Replies (2)
Key Health Medical Aid
Key Health Medical Aid's reply04 Mar 2025, 10:58
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
 
Key Health Medical Aid
Key Health Medical Aid's reply04 Mar 2025, 14:08
Official
Dear Devraj M

We regret to hear about your negative experience.  We are committed to addressing your concerns and ensuring that such issues are attended to promptly.  
We confirm your comment was referred to our Clinical department for investigation.  Feedback will be provided shortly.

Your reference is:  wf_***

Sincerely,
The KeyHealth team