Suspends services with communication

I recently added my new born daughter asa beneficiary on my medical aid and subsequently I notified that my premium would increase to R3911 per month, as expected. So in the previous months I changed banks and tried at least twice to move my debit without success but that's another story... Come month I transfer cash to the bank account in question and per usual the debit run o the 2nd of March. Fast forward to the 12th March I get a message that my benefits have been suspended my policy is R623 in arrears. When was I notified of this R623? Why suspend my benefits without contacting me? I've been paying my premiums for a couple year without any issues, don't I atleast deserve a phone call. I'm annoyed that you put people's lives at risk without any consideration or communication. Might as well get a new medical aid. R4000 a month is lot of money!