TP
Therese P
1 reviews | Active since Jul 2011
09 Oct 2023, 13:52
Suspended Medical Aid
Ref: wf_***
I made an arrangement with the scheme to pay an outstanding amount by end of October. This is a difference apparently because a member resigned, and you have suspended me. Why would I have made an arrangement if you were still going to suspend me? I cannot pay you this amount in the middle of the month.
I find your service absolutely pathetic.
I would like to request that you reinstate my membership and benefits until the funds can be paid at the end of the month as arranged.
Helpful (0)
Replies (6)0
Replies (6)
Key Health Medical Aid's replyOfficial
09 Oct 2023, 14:06Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply09 Oct 2023, 14:06
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
09 Oct 2023, 14:08Dear Therese
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond back to you.
We will investigate the comment and respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Oct 2023, 14:08
Official
Dear Therese
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond back to you.
We will investigate the comment and respond back to you.
Sincerely,
The KeyHealth team
TP
Therese P's updateReviewer Update
09 Oct 2023, 14:22I have done so. Please give me feedback regarding all 3 queries raised.
TP
Therese P's update09 Oct 2023, 14:22
Reviewer Update
I have done so. Please give me feedback regarding all 3 queries raised.
Key Health Medical Aid's replyOfficial
09 Oct 2023, 14:32Dear Therese
The matter will be investigated, and a response will be provided to you as soon as it has been investigated.
Sincerely,
The matter will be investigated, and a response will be provided to you as soon as it has been investigated.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Oct 2023, 14:32
Official
Dear Therese
The matter will be investigated, and a response will be provided to you as soon as it has been investigated.
Sincerely,
The matter will be investigated, and a response will be provided to you as soon as it has been investigated.
Sincerely,
The KeyHealth team
TP
Therese P's updateReviewer Update
10 Oct 2023, 14:58I am not satisfied with the response received. I have submitted another complaint.
TP
Therese P's update10 Oct 2023, 14:58
Reviewer Update
I am not satisfied with the response received. I have submitted another complaint.
Key Health Medical Aid's replyOfficial
10 Oct 2023, 15:14Dear Therese
We take note of your comment.
We provided you with information via e-mail on savings allocations/savings overutilization and the process to follow with debtors.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
We therefore request you to forward any response on the communication sent to you, to ***
Sincerely,
We take note of your comment.
We provided you with information via e-mail on savings allocations/savings overutilization and the process to follow with debtors.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
We therefore request you to forward any response on the communication sent to you, to ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply10 Oct 2023, 15:14
Official
Dear Therese
We take note of your comment.
We provided you with information via e-mail on savings allocations/savings overutilization and the process to follow with debtors.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
We therefore request you to forward any response on the communication sent to you, to ***
Sincerely,
We take note of your comment.
We provided you with information via e-mail on savings allocations/savings overutilization and the process to follow with debtors.
KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you.
We therefore request you to forward any response on the communication sent to you, to ***
Sincerely,
The KeyHealth team