MVdM
Marlize Van der Merwe
1 reviews | Active since Feb 2019
30 Apr 2025, 12:46
Stay far away!
Would give zero if I could. Changed medical aids end of December 2024 already. Hospital plan with more benefits than what I had on full medical aid at Key Health at much less. Have now been told to wait until end May 2025 before I will receive the refund due from my Medical Savings Account due to "Debt Redemption" which is a fancy way of them saying they're making sure you don't have any outstanding claims. Five months? Unbelievable!
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Replies (2)
Key Health Medical Aid's replyOfficial
30 Apr 2025, 14:31Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply30 Apr 2025, 14:31
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
30 Apr 2025, 14:53Dear Marlize Van der Merwe
Your comment was investigated. While we understand the frustration when expectations are not met, the Scheme must remain consistent and adhere to the Scheme rules.
We refer to the comprehensive feedback sent to you via email on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require: client services/preauth/membership or call Client Services on Tel: ***
Your comment was investigated. While we understand the frustration when expectations are not met, the Scheme must remain consistent and adhere to the Scheme rules.
We refer to the comprehensive feedback sent to you via email on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require: client services/preauth/membership or call Client Services on Tel: ***
Key Health Medical Aid's reply30 Apr 2025, 14:53
Official
Dear Marlize Van der Merwe
Your comment was investigated. While we understand the frustration when expectations are not met, the Scheme must remain consistent and adhere to the Scheme rules.
We refer to the comprehensive feedback sent to you via email on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require: client services/preauth/membership or call Client Services on Tel: ***
Your comment was investigated. While we understand the frustration when expectations are not met, the Scheme must remain consistent and adhere to the Scheme rules.
We refer to the comprehensive feedback sent to you via email on 2025/04/30.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries, kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require: client services/preauth/membership or call Client Services on Tel: ***