AC
Ambra C

1 reviews | Active since Jul 2017

05 Aug 2020, 16:06

Shocking Customer Service and Incompetence

I am absolutely shocked with KeyHealth. I have an outstanding claim from beginning of JULY 2020 for over R4000. They refuse to pay my claim, making excuses of premiums in the future that have not been paid. I have never experienced such poor customer service and highest level of incompetence. I would not recommend this scheme as they do not even return your calls or emails.

0
Replies (1)
Key Health Medical Aid
Key Health Medical Aid's reply06 Oct 2020, 07:30
Official
Good day,
Please provide us with you member number and contact details in order for us to assist you in this matter.
Thank you,