1 reviews | Active since Jan 2015
Robs their clients blind
I am extremely frustrated with the service I am receiving. I pay R5000 per month for coverage and benefits that I never actually see. Every claim I have submitted—from baby immunizations, which were supposed to be covered by my baby benefits, to emergency room visits at network hospitals—has been taken from my savings and day-to-day benefits instead. When I inquire about this, only KH seems to accept their ridiculous justifications.
Moreover, it is nearly impossible to speak with a competent senior staff member to resolve these issues. This medical scheme feels like a complete joke, as they seem to be robbing people blind of their money and savings. I am not receiving any of the "benefits" that I was promised.
I am also initiating an investigation into the scheme and urge anyone who has faced similar issues to get in touch with me. We need to gather evidence against them for Carte Blanche
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in-contact soon.
Your reference: wf_***
Sincerely,
The KeyHealth Team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in-contact soon.
Your reference: wf_***
Sincerely,
The KeyHealth Team
We refer to the detailed feedback provided to you via email between 2025/06/09 and 2025/08/15.
Whilst we do understand the feelings of member’s when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
Sincerely,
We refer to the detailed feedback provided to you via email between 2025/06/09 and 2025/08/15.
Whilst we do understand the feelings of member’s when their expectations cannot be met, the Scheme must remain consistent and treat all members strictly according to the Rules of the Scheme, approved by The Council for Medical Schemes.
Sincerely,