SP
Sandra P
1 reviews | Active since Feb 2015
26 Nov 2025, 20:59
Refusal to pay for PMB medication
The patient drinks Trileptal 600, Clicks cannot find stock in Pretoria. As a solution they want to give the patient 2X Trileptal 300, which means drinking 2 tablets iso 1.
Keyhealth refuses payment for a PMB medication, crucial to manage the patient's condition, can you urgently provide a valid reason for not paying for this medication?
Helpful (0)
Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
27 Nov 2025, 06:29Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply27 Nov 2025, 06:29
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
27 Nov 2025, 06:34Dear Sandra D,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply27 Nov 2025, 06:34
Official
Dear Sandra D,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
27 Nov 2025, 11:58Dear Sandra D,
Kindly refer to the feedback e-mailed to the member in this regard.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply27 Nov 2025, 11:58
Official
Dear Sandra D,
Kindly refer to the feedback e-mailed to the member in this regard.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
SP
Sandra P's updateReviewer Update
27 Nov 2025, 20:33I would just like to thank Thebo for his fast and professional service and assistance to the member.
SP
Sandra P's update27 Nov 2025, 20:33
Reviewer Update
I would just like to thank Thebo for his fast and professional service and assistance to the member.
Key Health Medical Aid's replyOfficial
28 Nov 2025, 06:20Dear Sandra D,
Thank you for taking the time to share your kind words and positive feedback.
We appreciate it.
Warm Regards,
The KeyHealth Team
Key Health Medical Aid's reply28 Nov 2025, 06:20
Official
Dear Sandra D,
Thank you for taking the time to share your kind words and positive feedback.
We appreciate it.
Warm Regards,
The KeyHealth Team