NR
Ntanganedzeni R

1 reviews | Active since Nov 2022

05 Jun 2024, 18:15

Prospective client.

I’m sorely disappointed in this medical aid

I was looking to join until I was told I and my daughter would have wait for 12 months to have / get treated for flu/ respiratory infections Simply because I disclosed she was recently treated for fever. Which is very common in toddlers and human bodies. 12 months without getting returns on premiums lll be paying is not something I’m willing to do. This just goes to show the type of medical aid they are when to comes to their clients.

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Replies (4)
Key Health Medical Aid
Key Health Medical Aid's reply06 Jun 2024, 07:22
Official
Dear Ntanganedzeni R, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 
Key Health Medical Aid
Key Health Medical Aid's reply06 Jun 2024, 08:05
Official
Dear Ntanganedzeni R

We regret to hear about your negative experience.
 
The comment will be investigated, and we will respond back to you. 

Reference: | ***

Sincerely, 
The KeyHealth team 




Key Health Medical Aid
Key Health Medical Aid's reply06 Jun 2024, 14:45
Official
Dear Ntanganedzeni R

Your comment has been referred to the New Business department for further investigation and feedback.

Sincerely, 
The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply10 Jun 2024, 09:13
Official
Dear Ntanganedzeni R

We confirm that your comment was followed up by a call from KeyHealth.

KeyHealth will no longer be engaging on the issue on Hellopeter.

For any other enquiries kindly refer your e-mails to *** or log into the chatlines on www.keyhealthmedical.co.za and choose between the options you require, client services/preauth/membership or call Client Services on Tel: ***
 
Sincerely, 
The KeyHealth team