Promised payments

So upset about your companies incompetence -

I am writing this on behalf of my mother who is 76 years old, she changed her medical plan from Gold to Silver in December 2024 – and has +- R14800 savings that needed to be paid out, she was told by the medical aid that we have to wait 4 months for payment of the amount to ensure that there were no other claims made.

She patiently waited the period – sent in her proof of bank and most recent copy of her Identity document.

Called again was told that payment will take place on 10 May 2025 which is 4 and half months, she accepted the date, call in on 12 May (Belinda Hahnel) to confirm if payment was made – was told by the Keyhealth Representative sorry she was excluded from the payment, promised payment would take place on 18 May (confirmed by Belinda Hahnel) she again waited, only to call in today to find out no payment was made.

Today Lindi Masinga told me that payment takes place on 15th and end of the month and that if we are lucky we will be included in the payment at the end of May 2025.

I find this unacceptable and want them to honor their payment which was promised on 10/05/2025