MH
Mandla H
1 reviews | Active since Jan 2023
18 Sept 2023, 09:24
Poor service
This medical aid is useless we definitely cancelling it. Firstly they don’t work on weekends meaning service providers cannot confirm benefits and you have to pay cash. When you submit a claim they take you back and forth to reimburse you it’s been over a month now calling them to reimburse me. I keep getting different stories as to why not they have not paid me. Come month end they will debit before I could even blink 😡 😡😡😡😡
Helpful (0)
Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
18 Sept 2023, 14:15Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply18 Sept 2023, 14:15
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
18 Sept 2023, 14:17Dear Mandla,
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
Provide us with valid information e.g. membership number or ID to search find the details on the system to investigate and respond back to you
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply18 Sept 2023, 14:17
Official
Dear Mandla,
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
Provide us with valid information e.g. membership number or ID to search find the details on the system to investigate and respond back to you
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
19 Sept 2023, 10:38Dear Mandla,
KeyHealth tried to make contact with you, but we were not successful.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Sept 2023, 10:38
Official
Dear Mandla,
KeyHealth tried to make contact with you, but we were not successful.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
19 Sept 2023, 14:51Dear Mandla,
KeyHealth we made several attempts to engage with you, we invited you on Hellopeter to provide us with your information, we made calls to your contact number; but were not able to get a response.
KeyHealth will thus no longer be engaging on the issue on Hellopeter
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Sept 2023, 14:51
Official
Dear Mandla,
KeyHealth we made several attempts to engage with you, we invited you on Hellopeter to provide us with your information, we made calls to your contact number; but were not able to get a response.
KeyHealth will thus no longer be engaging on the issue on Hellopeter
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
19 Sept 2023, 14:54Dear Mandla,
To connect with KeyHealth you are welcome to call us on Client Services number ***or send us an e-mail to *** or log into the chatlines on www.keyhealthmedical.co.za
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply19 Sept 2023, 14:54
Official
Dear Mandla,
To connect with KeyHealth you are welcome to call us on Client Services number ***or send us an e-mail to *** or log into the chatlines on www.keyhealthmedical.co.za
Sincerely,
The KeyHealth team