PATHETIC - member number ***

<p>I phoned Keyhealth on 3 March to advise that there is a problem with me account so I would need to pay them via EFT. I was given the bank details and emailed proof of payment immediately and received a response that the proof of payment has been sent for processing. Then, 2 WEEKS LATERS I receive an email to say no payment was received and that my benefits have been suspended!!!! I immediately responded with the proof of payment but received no response. I even faxed the proof of payment as per their email request and NOTHING!!! 2 days later my benefits are still suspended. I have tried phoning but cannot get through, sent more emails and even filled in a form for a call back on their site!! NOTHING!!! NO RESPONSE!!! How can you suspend a membership when the money has been in your account for 2 weeks!!!And how does no-one respond to a members desperate emails?????? This is really pathetic. I want this sorted out by the end of business today or I will be taking the matter further! And I swear that if someone in my family needs any medical care in the meantime and it gets declined because of this ***** up with Keyhealth, there will be hell to pay!!!!! PHONE ME ASAP!!!!</p>