Pathetic client management and lack of enthusiasm to retain clients

Good day, I am absolutely appalled by your service and the lack of enthusiasm to retain your clients. I had been kicked off my mum’s medical aid as a dependant due to me being older than 27 years old. Once this was explained, it was accepted that I would be a main member of my own medical aid. After no prior notification from the medical aid for being kicked off, I had underwent the application process. Now I’m being put on a probation due to “break in cover”. This so called break in cover was not authorised by the main member nor we were informed by the medical aid prior to the resignation date. I should not have to be penalised for an error made by your medical aid nor should my new inception date be constantly pushed to a later date after I had accepted my inception date of 01/02/2025.

The consultants can’t seem to either read the emails proper nor do they care to, as I was told to email missing information which I had previously emailed.

Revoke my probationary period, so that I can apply to other medical aids as this was no fault of my own and a mistake made by the company.

This is absolutely ridiculous as I have been a member for years and have had to deal with *********** consultants for 2 weeks!!!