Not Happy

We were with Sizwe Hosmed for many years, my Grandchildren was on our Medical Aid sins they were born seeing they are Financially Depended on us.

My eldest Grandson has been on for 19 years and 4 Months, our other Grandson 16 years and 7 months and our other Grandchildren.

We never ever had a problem with Sizwe Hosmed until they went under Curatorship and we were told that they are closing there doors after being members for many years.

We had no choice to go over to Keyhealth Medical Aid, of which we were Accepted and the Whole Family was carried over as is to Keyhealth. The Broker of Keyhealth took our Application and all ID's of all and the Sizwe Hosmed Member Certificate to the City of Tshwane's HR for Medical Aid and all was Accepted and Stamped on 03 November 2025 wih all details of all members on it as well as Birh Certificates etc.

Everything went well until yesterday afternoon we received ONLY an SMS saying:

"Hi HR did not subsidies the grandchildren now you need to pay R7344 in order for all kids to be in the medical aid meaning you need to pay them separately"

This came to such a shock to us, why did the City of Tshwane and Keyhealth not decline our Application but rather Accepted it now all a sudden after 3 months the took our grandchildren of the Medical Aid and the grandchildren depended on us does not have Medical Aid anymore.

When we phoned the City of Tswhane HR Department they told us the Grandchildren must pay for themselves after 19 / 16 / 11 / 10 / 9 & 7 years.

The children's parents CANNOT AFFORD Medical Aid that is why the children was on our Medical Aid SINCE BIRTH !!!!!!!!!!!!!!!!!

Nobody not Keyhealth nor City of Thswane have made contact with us regarding this matter the children just gets taken off.

We went over to Keyhealth with all Members on Medical Aid and now all has been declined which is so unfair.

It has been Accepted by Keyhealth and City of Tshwane that we pay R12 681.00 in total, We as Members must pay R6889.85 and HR at City of Tswhane R5791.15 (their portion of 60 %. But instead the took our Grandchildren off Medical Aid.

We were told the grandchildren must pay for themselves, where must a 7 year old and all scholars get money from to pa Medical Aid ????????????????

Thank you