CK
Chantal K
1 reviews | Active since Jan 2019
23 Feb 2026, 12:09
Non payment of bills
You get a hospital authorization number and when it comes to paying they don't pay. Even the statements state that it is in hospital. We are now expected to pay over R13 000 as they are not making payments. Their plans state 100% payment which is an absolute lie. I am looking at changing medical aids but then again they all useless.
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Replies (3)
Key Health Medical Aid's replyOfficial
23 Feb 2026, 12:23Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply23 Feb 2026, 12:23
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
23 Feb 2026, 12:26Dear Chantal K,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply23 Feb 2026, 12:26
Official
Dear Chantal K,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
24 Feb 2026, 10:20Dear Chantal K,
I did try to contact you this morning with no success.
I did try to contact you this morning with no success.
Kindly refer to the feedback e-mailed to you earlier today, 2026/02/24. I will keep you updated.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply24 Feb 2026, 10:20
Official
Dear Chantal K,
I did try to contact you this morning with no success.
I did try to contact you this morning with no success.
Kindly refer to the feedback e-mailed to you earlier today, 2026/02/24. I will keep you updated.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team