CS
Chantel S

1 reviews | Active since Mar 2017

20 Jul 2021, 19:35

Non Discloser disgusting service

How to pick a star if you do not even deserve one disgusting to be calling yourself a Medical Aid! My husband is on a 3 month waiting period after collapsing at work with a heart attack we were told if it is an emergency you will cover now all you are looking for is a loop whole not to pay anything on his emergency procedure that he needs. Non discloser mails up and down from one dr to another giving an excuse of glucome in his eyes was not disclosed but he received treatment in 2012 last so how must I disclosed it on your forms for something he was treated for 9 years ago but you seeing it as chronic! You are disgusting would rather let a member die then just to go the extra mile for your members! I will be cancelling his membership with you and even if I need to pay R3000 more a month for him I will that is to say if he still makes it seeing that you think a heart attack is like playing with dolls! What a pathetic medical aid and call center! Will not refer anyone to you that you can be sure of! Reading through the reviews this is an old style of you wish I had read up on you before I signed him up.

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Replies (1)
Key Health Medical Aid
Key Health Medical Aid's reply21 Jul 2021, 08:34
Official
 
Dear Chantel

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will be in contact soon. 

Sincerely, 

The KeyHealth team