FM
FRANCES-ANNE MAZIBUKO
1 reviews | Active since May 2015
14 Nov 2023, 21:27
No sense of urgency 🤬
Wish I had done my own research before joining this useless medical aid.
On the 13 th of October I went for a Pap smear at my local Dischem clinic only for my result to come out with some abnormalities and a recommendation for a procedure.
I then decided to consult with my gynae and she booked me for the procedure on the 30th of October only for my authorisation to be denied.
It’s been 3 weeks now waiting for pre hospitalisation authorisation first application was denied and they sent non disclosure form to my gynae to complete and my Dr comp**** now after 3 weeks and no feedback from them, mid you I am the one calling the all the time they tell me to sent the very same form to my GP for my medical history.
I asked the consultant on the other end of the phone why this was not mentioned in the beginning I could be developing cancer as we speak and this BS medical aid is giving me the run around but I was not ready for the answer from the consultant in her words “even if you could be having a heart attack”. I am counselling my membership KeyHealth is a **** 😡😡😡
Helpful (0)
Replies (8)0
Replies (8)
Key Health Medical Aid's replyOfficial
15 Nov 2023, 07:34Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply15 Nov 2023, 07:34
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
15 Nov 2023, 07:43Dear Frances-anne M
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 07:43
Official
Dear Frances-anne M
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you soon.
We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
15 Nov 2023, 09:01Dear Frances-anne M
Your comment has been referred to the Clinical Department (Non-disclosures) for review and response.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We will respond back to you as soon as we received feedback.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 09:01
Official
Dear Frances-anne M
Your comment has been referred to the Clinical Department (Non-disclosures) for review and response.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We will respond back to you as soon as we received feedback.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
15 Nov 2023, 16:12Dear Frances-anne M
Our Clinical department (non-disclosures) confirmed they will respond to you with the outcome of their review via e-mail. KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information will be provided to you by our non-disclosure department.
Thank you for allowing us the time to finalize the matter.
For any other enquiries, kindly refer your e-mails to *** or call the Client services department on ***, or log into the chatlines on www.keyhealthmedical.co.za and choose the option you require, Client services/Preauth/membership.
Reference no: ***
For any other enquiries, kindly refer your e-mails to *** or call the Client services department on ***, or log into the chatlines on www.keyhealthmedical.co.za and choose the option you require, Client services/Preauth/membership.
Reference no: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 16:12
Official
Dear Frances-anne M
Our Clinical department (non-disclosures) confirmed they will respond to you with the outcome of their review via e-mail. KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information will be provided to you by our non-disclosure department.
Thank you for allowing us the time to finalize the matter.
For any other enquiries, kindly refer your e-mails to *** or call the Client services department on ***, or log into the chatlines on www.keyhealthmedical.co.za and choose the option you require, Client services/Preauth/membership.
Reference no: ***
For any other enquiries, kindly refer your e-mails to *** or call the Client services department on ***, or log into the chatlines on www.keyhealthmedical.co.za and choose the option you require, Client services/Preauth/membership.
Reference no: ***
Sincerely,
The KeyHealth team
FM
FRANCES-ANNE MAZIBUKO's updateReviewer Update
15 Nov 2023, 17:27They will respond when I am critical or after my burial, it’s been 3 weeks already. Your treatment is unacceptable, i pay every month I should be covered without all this back handed nonsense.
FM
FRANCES-ANNE MAZIBUKO's update15 Nov 2023, 17:27
Reviewer Update
They will respond when I am critical or after my burial, it’s been 3 weeks already. Your treatment is unacceptable, i pay every month I should be covered without all this back handed nonsense.
FM
FRANCES-ANNE MAZIBUKO's updateReviewer Update
15 Nov 2023, 17:29On top of that you have the nerve to send me increase term for next year 😡
FM
FRANCES-ANNE MAZIBUKO's update15 Nov 2023, 17:29
Reviewer Update
On top of that you have the nerve to send me increase term for next year 😡
Key Health Medical Aid's replyOfficial
15 Nov 2023, 17:30Dear Frances-anne M
We take note of your new comment, unfortunately you will have to wait for their feedback response.
We take note of your new comment, unfortunately you will have to wait for their feedback response.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 17:30
Official
Dear Frances-anne M
We take note of your new comment, unfortunately you will have to wait for their feedback response.
We take note of your new comment, unfortunately you will have to wait for their feedback response.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
15 Nov 2023, 17:32Dear Frances-anne M
Kindly note, the increase letters sent to all our members are an automated process.
Kindly note, the increase letters sent to all our members are an automated process.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply15 Nov 2023, 17:32
Official
Dear Frances-anne M
Kindly note, the increase letters sent to all our members are an automated process.
Kindly note, the increase letters sent to all our members are an automated process.
Sincerely,
The KeyHealth team