EE
Emile E
1 reviews | Active since Apr 2013
16 Apr 2024, 19:55
No benefits as per prospectus
I switched from Discovery Medical Aid to Key Health last year. In December I was assaulted (was also included in the report given by the peremedics) and broke me knee. I was taken with an ambulance to Pretoria East Hospitals ER. They took an X-Ray and no brake was visible but I was told to come back 4 days later. 4 days later the Dr saw my condition didn't improve so they send me for a MRI. The MRI showed a brake in my Femur and my Tibia and a small fracture somewhere in my knee. Although Key Health said when I app**** that I do have MRI cover with a co-payment they now decided that this was a previous injury. If it was a previous I jury don't you think I would have had it treated with Discovery?? I lodged a complaint and got NO Feedback. I lodged another complaint and got NO FEEDBACK again. Today I got a letter from the radiologist that they will be handing me over. My knee is still in no way back to normal but I can't go for a follow-up because the Dr wants a CT scan and I already have an outstanding MRI bill....Maybe NHI is not such a bad idea
Helpful (0)
Replies (9)0
Replies (9)
Key Health Medical Aid's replyOfficial
17 Apr 2024, 14:11Key Health Medical Aid's reply17 Apr 2024, 14:11
Official
Key Health Medical Aid's replyOfficial
17 Apr 2024, 14:12Dear Emile
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Sincerely,
The KeyHealth team
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply17 Apr 2024, 14:12
Official
Dear Emile
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Sincerely,
The KeyHealth team
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
22 Apr 2024, 08:53Dear Emile
You comment has been referred to the clinical department (non-disclosures) for a response.
There was information requested from various providers which are still outstanding. Our clinical department will respond to you as soon as it has been finalized.
Should you have any enquiries or questions regarding the non-disclosure initiated, kindly send your communications only to ***.
Reference no: ***
Sincerely,
The KeyHealth team
Should you have any enquiries or questions regarding the non-disclosure initiated, kindly send your communications only to ***.
Reference no: ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply22 Apr 2024, 08:53
Official
Dear Emile
You comment has been referred to the clinical department (non-disclosures) for a response.
There was information requested from various providers which are still outstanding. Our clinical department will respond to you as soon as it has been finalized.
Should you have any enquiries or questions regarding the non-disclosure initiated, kindly send your communications only to ***.
Reference no: ***
Sincerely,
The KeyHealth team
Should you have any enquiries or questions regarding the non-disclosure initiated, kindly send your communications only to ***.
Reference no: ***
Sincerely,
The KeyHealth team
EE
Emile E's updateReviewer Update
04 Jun 2024, 14:32Good day
You can stop your investigation. I will pay the hospitals etc. I have now cancelled my membership with you!
You can stop your investigation. I will pay the hospitals etc. I have now cancelled my membership with you!
EE
Emile E's update04 Jun 2024, 14:32
Reviewer Update
Good day
You can stop your investigation. I will pay the hospitals etc. I have now cancelled my membership with you!
You can stop your investigation. I will pay the hospitals etc. I have now cancelled my membership with you!
Key Health Medical Aid's replyOfficial
04 Jun 2024, 15:33Dear Emile,
We confirm receipt of your comment and regret to hear about your negative experience.
Your request to terminate membership was received and will be processed.
Confirmation will be provided as soon as the request is finalized.
Reference: | ***
Sincerely,
The KeyHealth team
We confirm receipt of your comment and regret to hear about your negative experience.
Your request to terminate membership was received and will be processed.
Confirmation will be provided as soon as the request is finalized.
Reference: | ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply04 Jun 2024, 15:33
Official
Dear Emile,
We confirm receipt of your comment and regret to hear about your negative experience.
Your request to terminate membership was received and will be processed.
Confirmation will be provided as soon as the request is finalized.
Reference: | ***
Sincerely,
The KeyHealth team
We confirm receipt of your comment and regret to hear about your negative experience.
Your request to terminate membership was received and will be processed.
Confirmation will be provided as soon as the request is finalized.
Reference: | ***
Sincerely,
The KeyHealth team
EE
Emile E's updateReviewer Update
05 Jun 2024, 14:18Ok so today I get a email stating that you are kicking me out with effect from 31 May 2023!
When will I receive my year's worth of premiums as I was not a member
When will I receive my year's worth of premiums as I was not a member
EE
Emile E's update05 Jun 2024, 14:18
Reviewer Update
Ok so today I get a email stating that you are kicking me out with effect from 31 May 2023!
When will I receive my year's worth of premiums as I was not a member
When will I receive my year's worth of premiums as I was not a member
Key Health Medical Aid's replyOfficial
05 Jun 2024, 15:31Dear Emile
You comment has been referred to the Membership department for a response.
Reference: | ***
Sincerely,
The KeyHealth team
Reference: | ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply05 Jun 2024, 15:31
Official
Dear Emile
You comment has been referred to the Membership department for a response.
Reference: | ***
Sincerely,
The KeyHealth team
Reference: | ***
Sincerely,
The KeyHealth team
EE
Emile E's updateReviewer Update
13 Jun 2024, 12:44I am writing to express my extreme dissatisfaction with Keyhealth's recent actions regarding my medical aid coverage. On June 10, 2023, I was informed that my medical aid has been abruptly cancelled with immediate effect, effective from May 31, 2023. Despite this sudden cancellation, Keyhealth proceeded to debit my account for the month of June.
As a sales representative, my job requires extensive travel and I cannot afford to be without medical coverage. It has now been over a week since the cancellation, and I have yet to receive a refund from Keyhealth. This delay is unacceptable and has left me vulnerable and exposed without any medical aid coverage during this period.
I demand immediate action from Keyhealth to rectify this situation:
1. Provide a prompt refund for the debit as my medical aid coverage was terminated retroactively to May 31, 2023. Very easy to calculate what the surplus amount should be.
2. Clarify the reasons for the sudden cancellation of my medical aid without prior notice.
I expect a resolution to this matter within the next 48 hours. Should this issue persist, I will have no choice but to escalate my complaint to relevant regulatory bodies and consider legal action for the negligence and inconvenience caused.
I look forward to your immediate attention and a swift resolution.
Sincerely,
Emile
As a sales representative, my job requires extensive travel and I cannot afford to be without medical coverage. It has now been over a week since the cancellation, and I have yet to receive a refund from Keyhealth. This delay is unacceptable and has left me vulnerable and exposed without any medical aid coverage during this period.
I demand immediate action from Keyhealth to rectify this situation:
1. Provide a prompt refund for the debit as my medical aid coverage was terminated retroactively to May 31, 2023. Very easy to calculate what the surplus amount should be.
2. Clarify the reasons for the sudden cancellation of my medical aid without prior notice.
I expect a resolution to this matter within the next 48 hours. Should this issue persist, I will have no choice but to escalate my complaint to relevant regulatory bodies and consider legal action for the negligence and inconvenience caused.
I look forward to your immediate attention and a swift resolution.
Sincerely,
Emile
EE
Emile E's update13 Jun 2024, 12:44
Reviewer Update
I am writing to express my extreme dissatisfaction with Keyhealth's recent actions regarding my medical aid coverage. On June 10, 2023, I was informed that my medical aid has been abruptly cancelled with immediate effect, effective from May 31, 2023. Despite this sudden cancellation, Keyhealth proceeded to debit my account for the month of June.
As a sales representative, my job requires extensive travel and I cannot afford to be without medical coverage. It has now been over a week since the cancellation, and I have yet to receive a refund from Keyhealth. This delay is unacceptable and has left me vulnerable and exposed without any medical aid coverage during this period.
I demand immediate action from Keyhealth to rectify this situation:
1. Provide a prompt refund for the debit as my medical aid coverage was terminated retroactively to May 31, 2023. Very easy to calculate what the surplus amount should be.
2. Clarify the reasons for the sudden cancellation of my medical aid without prior notice.
I expect a resolution to this matter within the next 48 hours. Should this issue persist, I will have no choice but to escalate my complaint to relevant regulatory bodies and consider legal action for the negligence and inconvenience caused.
I look forward to your immediate attention and a swift resolution.
Sincerely,
Emile
As a sales representative, my job requires extensive travel and I cannot afford to be without medical coverage. It has now been over a week since the cancellation, and I have yet to receive a refund from Keyhealth. This delay is unacceptable and has left me vulnerable and exposed without any medical aid coverage during this period.
I demand immediate action from Keyhealth to rectify this situation:
1. Provide a prompt refund for the debit as my medical aid coverage was terminated retroactively to May 31, 2023. Very easy to calculate what the surplus amount should be.
2. Clarify the reasons for the sudden cancellation of my medical aid without prior notice.
I expect a resolution to this matter within the next 48 hours. Should this issue persist, I will have no choice but to escalate my complaint to relevant regulatory bodies and consider legal action for the negligence and inconvenience caused.
I look forward to your immediate attention and a swift resolution.
Sincerely,
Emile
Key Health Medical Aid's replyOfficial
13 Jun 2024, 15:21Dear Emile,
We would like to apologize to you if you feel that we caused you any inconvenience.
We would like to apologize to you if you feel that we caused you any inconvenience.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
You comment has been referred to the Membership department for a response. Membership department confirmed they already responded to you with all the relevant information on 2024/06/06.
Another e-mail was sent to you today, with the information communicated to you on 2024/06/06.
KeyHealth will no longer be engaging in Hellopeter regarding the matter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
Another e-mail was sent to you today, with the information communicated to you on 2024/06/06.
KeyHealth will no longer be engaging in Hellopeter regarding the matter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Jun 2024, 15:21
Official
Dear Emile,
We would like to apologize to you if you feel that we caused you any inconvenience.
We would like to apologize to you if you feel that we caused you any inconvenience.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
You comment has been referred to the Membership department for a response. Membership department confirmed they already responded to you with all the relevant information on 2024/06/06.
Another e-mail was sent to you today, with the information communicated to you on 2024/06/06.
KeyHealth will no longer be engaging in Hellopeter regarding the matter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team
Another e-mail was sent to you today, with the information communicated to you on 2024/06/06.
KeyHealth will no longer be engaging in Hellopeter regarding the matter, as all the relevant information has been provided to you.
Sincerely,
The KeyHealth team