Never received this amount of bad service from a company as a whole!

Worst medical aid I have ever come across. They have taken 5 months to investigate a PMB. After telling me they only need one report (in May) they still haven't finished. They are now saying there are 3 or reports outstanding placing the onus on us to get the reports. To help them with their investigation, in the meantime all hospital visits or other PMBs have to be paid out of pocket. According to law must prove it. They failed and now it places more stress on the sick. Their mission and Vision are clearly lies!