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charlotte F
1 reviews | Active since May 2016
09 Nov 2022, 08:51
MOST WORST MEDICAL AID EVER
Today is the last. after 3 years of paying every month. 2nd time to the emergency for high fever ( 28 Okt and 2 Nov ) in the early mornings, guess what you are not paying anything again. why do I have a hospital plan ( after Key health state that they pay for emergency ), Paying out of my pocket for the medication the doctor gives because the hospital pharmacy is closed and we were there after hours? I cancelled everything with you never never again. We never use the hospital plan we are not people who are sick. and you cant even pay R1500.00 for the emergency, Wait haven't got back the blood test, I guess you will also not paying for that I'm I right? Most worst medical aid ever
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Replies (3)
Key Health Medical Aid's replyOfficial
09 Nov 2022, 11:04Dear Charlotte fouche F
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate the comment and respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Nov 2022, 11:04
Official
Dear Charlotte fouche F
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate the comment and respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
09 Nov 2022, 11:29Dear Charlotte fouche F
We referred your comment/enquiry to our Clinical (authorization) department for review. We will respond to you with feedback as soon as it has been investigated.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Nov 2022, 11:29
Official
Dear Charlotte fouche F
We referred your comment/enquiry to our Clinical (authorization) department for review. We will respond to you with feedback as soon as it has been investigated.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
09 Nov 2022, 13:36Dear Charlotte fouche F
We would like to confirm to you that our Clinical department responded to you via e-mail, outstanding information was requested from you to be submitted to them. For any further comments/enquiries/questions it should be referred directly to them on *** or on contact number: - ***, as mentioned in the e-mail.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you. For any other enquiries kindly contact us at Client Services on contact number: - ***or e-mail to ***.
Sincerely,
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you. For any other enquiries kindly contact us at Client Services on contact number: - ***or e-mail to ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Nov 2022, 13:36
Official
Dear Charlotte fouche F
We would like to confirm to you that our Clinical department responded to you via e-mail, outstanding information was requested from you to be submitted to them. For any further comments/enquiries/questions it should be referred directly to them on *** or on contact number: - ***, as mentioned in the e-mail.
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you. For any other enquiries kindly contact us at Client Services on contact number: - ***or e-mail to ***.
Sincerely,
KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you. For any other enquiries kindly contact us at Client Services on contact number: - ***or e-mail to ***.
Sincerely,
The KeyHealth team