TW
Thea W

1 reviews | Active since Feb 2012

23 Sept 2025, 05:49

Mental health patients beware

⚠️ Mental Health Patients: Be Warned ⚠️ My experience with KeyHealth Medical Schemehas been deeply disappointing. As someone living with Bipolar Disorder, my treatment requires regular medication adjustments to stay balanced through different seasons. But instead of support, I’m met with exclusions, unexpected costs, and dismissive responses. 💊 Medication Access My psychiatrist prescribes what I need, but the scheme often refuses to cover it—without warning. I only find out at the pharmacy when I’m hit with a massive bill. At that point, I haven’t even tried the medication to know if it will help. 🧠 Mental Health Misunderstood Their response? “In line with good clinical governance, the Scheme implemented measures to ensure appropriate use of specific medicines that have high risk for patient dependence.” This implies I’m being “protected” from my own treatment—as if I’m a child. Worse, they claim anxiety isn’t part of Bipolar Disorder. Since when? 📉 The Impact I’m left feeling excluded, anxious, and worse off mentally. The system forces me to beg for the care I need, while they do the bare minimum. Consultations run out, and I’m told to go back to my psychiatrist—at a cost to my CDL Visits i might need later. Be careful of the Chronic promises of the medical aid for anyone managing mental health conditions. Mental health deserves compassion, not bureaucracy.

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Replies (2)
Key Health Medical Aid
Key Health Medical Aid's reply23 Sept 2025, 13:26
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/

Key Health Medical Aid
Key Health Medical Aid's reply23 Sept 2025, 13:29
Official
Dear Thea,

We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.

We will be in contact soon.

Your reference: wf_***

Sincerely,
The KeyHealth team