KS
Khethiwe S
1 reviews | Active since Nov 2023
20 Aug 2026, 10:17
Medication
I have a bad experience I switch from them it's worse ever samwu will authorise everything without even any single problem Keyhealth doesn't help while i switch from the they said I must die refuse to authorize my medication even doctor script from Go they don't authorise taking our money for nothing if they switch my medical aid suppose to take all the risk from. Samwu but they denied if they can't provide from me let them refund all the money was paid to medical aid because since January am fighting losing battle and they don't care either they authorize my medication or give me all the premiums paid so that I can buy my medication then
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Replies (3)0
Replies (3)Key Health Medical Aid's replyOfficial
20 Aug 2026, 10:49Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply20 Aug 2026, 10:49
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
20 Aug 2026, 10:50Dear Khethiwe S,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply20 Aug 2026, 10:50
Official
Dear Khethiwe S,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
21 Aug 2026, 13:58Dear Khethiwe S,
We refer to your telephonic conversation with our Chronic Department regarding this matter. Kindly also refer to the feedback that was e-mailed to you earlier today, 21 August 2026, for further information and clarification.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Aug 2026, 13:58
Official
Dear Khethiwe S,
We refer to your telephonic conversation with our Chronic Department regarding this matter. Kindly also refer to the feedback that was e-mailed to you earlier today, 21 August 2026, for further information and clarification.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
