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carina J

1 reviews | Active since Jun 2017

06 Feb 2026, 15:46

Keyhealth refuse to pay for dr scripts

Membet are being penelized for 2025 claims. Medication obly pays every 90 days. Over rule doctors scripts.rve if youneed it. So my husband is obly gii g to sleep for 30 days in a 90 day period. Pay mt ass off on premiums. Must pay for a medical scheme and cash for monthly meds. Leavingmembers lufes in danger as they do not care about their members but is willing to pay thousands on sleep therapy ablndheart attacks.. As where members are trying to stay alive and only let scheme pay small amounts to help save them money. Leaving member in big ****. New members do not know about this rules as we were never informed about it. It is not listed or mentioned in keyhealth brochures or any information we have received from keyhaelth upto date. So thibk twice before you take a medical shceme..they are sharks.... my previius shceme paid for everything

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Replies (4)
Key Health Medical Aid
Key Health Medical Aid's reply06 Feb 2026, 17:32
Official
 Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 

Key Health Medical Aid
Key Health Medical Aid's reply06 Feb 2026, 17:33
Official
 Dear Carina J, 

We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention. 

We will be in contact soon. 

Your reference:  wf_***.

Sincerely, 

The KeyHealth team 

Key Health Medical Aid
Key Health Medical Aid's reply09 Feb 2026, 14:17
Official
 Dear Carina J, 
 
Kindly be advised that your query is still receiving attention, and feedback will be provided at the earliest opportunity.

Sincerely, 

The KeyHealth team 
Key Health Medical Aid
Key Health Medical Aid's reply10 Feb 2026, 11:24
Official
 
Dear Carina J, 

Kindly refer to the feedback e-mailed to you today.

KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you. 

For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on *** 

Sincerely, 

The KeyHealth team