RV
Riki V

1 reviews | Active since Jul 2023

03 Jul 2023, 16:15

KeyHealth Medical ******s

The worst Medical Aid EVER!!!!! I joined them in April 2022 I received a savings amount for the remainder of the year, after the kiddies went to the doctor a couple of times we were told that our savings are depleted for the year!!! 4 people receiving R2688 for 7 months children aged 1 and 3 at that time, we were stuck now with paying doctors visits of R450 - R500 per appointment. I cancelled as it was clearly not better than what we had. We cancelled and in October 2022 it was our last payment. We were happy to be with their competitors again as at least we were able to go to a Doctor again without paying anything. Well July 2023 KeyHealth ******S are back in our lives by saying we owe them money!!!!!!!!! R384 x 2 for November and December 2022 the two months that we were not covered they run the debit orders!? So I payed them just wanted to warn others that this medical ******s received a total of R38 668.00 in Total we received the value of R2688 and are left speechless with te poor service and daylight *******!!!!

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Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply03 Jul 2023, 16:18
Official
Dear Riki V

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. 

We will come in contact with you tomorrow during office hours.

Sincerely,

The KeyHealth team

 

Key Health Medical Aid
Key Health Medical Aid's reply04 Jul 2023, 08:30
Official
Dear Riki V

Kindly allow us time to investigate your comment, it has been referred to our Finance department to review and response.  

Sincerely,

The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply04 Jul 2023, 11:27
Official
Dear Riki V

Your comment has been investigated; it is all related to savings over-utilization.

We will correspond to you via e-mail to provide you with the full details, and to conclude the matter. 

Feel free to contact us if you have any other further concerns: *** or the online chat facility www.keyhealthmedical.co.za

For a quicker response time in future, kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/ 

Kind regards 

The KeyHealth team