NT
Natasha T

1 reviews | Active since Jul 2014

01 Nov 2022, 09:57

KEYHEALTH IS WORST MEDICAL AID I'VE EVER BEEN ON

I was recently admitted for heart attack, angiogram and arterial stents. Keyhealth Equilibrium declined all claims, despite that I used a listed approved hospital. The fact that they don't have a listed cardiologist approved for entire Eastern Cape is apparently my problem because they are to cheap to get any decent cardiologist to agree to their rates. Please I urge everyone currently on Keyhealth to review your medical aid. You are going to end up with thousands of rands of medical bills because they simply decline claims irrespective of circumstances or if it is considered emergency life saving interventions that should be covered through using technicalities such as no cardiologist listed. Should a GP an approved list have performed life saving heart surgery in order for them to pay?? They simply have no empathy for their paying customers when we are in a medical emergency.

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Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply01 Nov 2022, 10:25
Official
Dear Natasha T

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. Kindly allow us to investigate your comment.

Sincerely,

The KeyHealth team

Key Health Medical Aid
Key Health Medical Aid's reply01 Nov 2022, 11:30
Official
Dear Natasha T

We referred your comment to the relevant Clinical department (non-disclosures), regarding the authorization and for a feedback response on your comment posted.

Sincerely,

The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply04 Nov 2022, 11:43
Official
Dear Natasha T

Our Clinical department (non-disclosures) sent you an e-mail, to request information from you.

KeyHealth will no longer be engaging on the issue on Hellopeter as all the relevant information has been provided to you. For any further enquiries regarding this matter, kindly forward an e-mail to *** or call ***.

Sincerely,

The KeyHealth team