SO
Susan O
1 reviews | Active since Oct 2023
23 Oct 2023, 14:05
Keyhealth is HORRIBLE!!
The absolute worst medical aid you could ever join. We're in month 5 of a non-disclosure investigation; durong which we cannot have ANY surgical authorizations done, we cannot register PMB Conditions, we cannot register for chronic medication - all for conditions which were disclosed.
I had to point out to the scheme that they should refer back to the call recordings, and thats when they found that some of the things that they required 9 million documents for, WERE DISCLOSED.
Now they still want another seven days for case review, and I have been informed to rather cancel my membership. All while they have been collecting premiums every month.
Helpful (0)
Replies (6)0
Replies (6)
Key Health Medical Aid's replyOfficial
23 Oct 2023, 14:46Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply23 Oct 2023, 14:46
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
23 Oct 2023, 14:48Dear Susan O
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you.
We will investigate the comment and respond to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply23 Oct 2023, 14:48
Official
Dear Susan O
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will investigate the comment and respond to you.
We will investigate the comment and respond to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
23 Oct 2023, 14:50Dear Susan O
Your comment has been referred to the Clinical department (Non-disclosures) for review and response.
As soon as they provided us with feedback, we will respond back to you.
As soon as they provided us with feedback, we will respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply23 Oct 2023, 14:50
Official
Dear Susan O
Your comment has been referred to the Clinical department (Non-disclosures) for review and response.
As soon as they provided us with feedback, we will respond back to you.
As soon as they provided us with feedback, we will respond back to you.
Sincerely,
The KeyHealth team
SO
Susan O's updateReviewer Update
23 Oct 2023, 16:20Dont hold your breat, you know mos about seven extra days.
SO
Susan O's update23 Oct 2023, 16:20
Reviewer Update
Dont hold your breat, you know mos about seven extra days.
Key Health Medical Aid's replyOfficial
24 Oct 2023, 10:28Dear Susan O
We understand if you are frustrated, however a non-disclosure process takes time to investigate and finalize.
We can also assure you that we operate in accordance with the Medical Schemes Act 131 of 1998, and are regulated by the Council for Medical Schemes
It was confirmed by our Clinical department (non-disclosures), that they communicated to you via e-mail today with a feedback response.
We can also assure you that we operate in accordance with the Medical Schemes Act 131 of 1998, and are regulated by the Council for Medical Schemes
It was confirmed by our Clinical department (non-disclosures), that they communicated to you via e-mail today with a feedback response.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply24 Oct 2023, 10:28
Official
Dear Susan O
We understand if you are frustrated, however a non-disclosure process takes time to investigate and finalize.
We can also assure you that we operate in accordance with the Medical Schemes Act 131 of 1998, and are regulated by the Council for Medical Schemes
It was confirmed by our Clinical department (non-disclosures), that they communicated to you via e-mail today with a feedback response.
We can also assure you that we operate in accordance with the Medical Schemes Act 131 of 1998, and are regulated by the Council for Medical Schemes
It was confirmed by our Clinical department (non-disclosures), that they communicated to you via e-mail today with a feedback response.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
24 Oct 2023, 10:33Dear Susan O
We also want to confirm with you that KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any further enquiries regarding this matter, you may send your communications to ***. For any other enquiries you may forward your
We also want to confirm with you that KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any further enquiries regarding this matter, you may send your communications to ***. For any other enquiries you may forward your
enquiries to *** or you may call us on *** or you may log into the live chatlines on www.keyhealthmedical.co.za there are 3 options to choose from, client services or preauth for any clinical issues/enquiries or membership for any membership related enquiries.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply24 Oct 2023, 10:33
Official
Dear Susan O
We also want to confirm with you that KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any further enquiries regarding this matter, you may send your communications to ***. For any other enquiries you may forward your
We also want to confirm with you that KeyHealth will no longer be engaging on the issue on Hellopeter, as all the relevant information has been provided to you.
For any further enquiries regarding this matter, you may send your communications to ***. For any other enquiries you may forward your
enquiries to *** or you may call us on *** or you may log into the live chatlines on www.keyhealthmedical.co.za there are 3 options to choose from, client services or preauth for any clinical issues/enquiries or membership for any membership related enquiries.
Sincerely,
The KeyHealth team