Keyhealth is becoming useless!

I have never been this disappointed and frustrated before.I was told to register my pregnancy with the medical aid , which i did, whilst completing the process , I was told my membership would be terminated at the end of the month (March) to which I was very surprised. I was told to contact the main member for clarity, as I immediately did (obviously because I'm pregnant!) The main member was just as confused as I was. This process took place on the 3rd of March, the main member received an email the 4th of March with my maternity number. He(main member)sent an email the 5th of March stating that he had no idea about termination since there was no communication from Keyhealths side before I registered the pregnancy!. Up until today , there has been NO response.!! A mail was sent yesterday (14th of march) again!! This has caused me nothing but stress and anxiety! Imagine being told something like that with no clarification during your pregnancy!. I also left a complaint on the websites "comments" section to no response!!. There has never been issues with the medical aid since I've been with it for a good 20+ years until now!