1 reviews | Active since Oct 2013
Keyhealth have decided they are the professors of my mental health
After a 3 month waiting period, and me paying out of pocket for everything, I went yesterday to get my monthly anti-depressant. It did not go through medical aid. When I phoned Keyhealth today, I was told that Keyhealth made the decision to only pay for this every 3 months to stay in line with KeyHealth’s philosophy of good clinical governance! Excuse me? Who made you all the decision makers of my mental health?????????
Now I cannot get my medication because I don't have the money to lay out, which is why I took the savings part of the medical aid, so that I don't have to lay out the money!!
Who is Keyhealth to decide that anti depressants should not be taken???????
I am taking this to the medical aid ombudsman!!!
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will respond to you soon.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will respond to you soon.
Sincerely,
The KeyHealth team
According to the information available, our Client Services department sent an e-mail to the principal member and is still awaiting the completed forms.
The KeyHealth team
According to the information available, our Client Services department sent an e-mail to the principal member and is still awaiting the completed forms.
The KeyHealth team