WM
Willie M
1 reviews | Active since Aug 2019
31 Dec 2025, 12:43
Keyhealth does not have an emergency contact number on public holidays when trying to obtain pre-authorisation
Keyhealth does not have an emergency contact number on public holidays when trying to obtain pre-authorisation. Patient in hospital for the 3rd day with internal bleeding.
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Replies (3)
Key Health Medical Aid's replyOfficial
02 Jan 2026, 07:36Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply02 Jan 2026, 07:36
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
02 Jan 2026, 07:37Dear Willie M,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply02 Jan 2026, 07:37
Official
Dear Willie M,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
02 Jan 2026, 08:36Dear Willie M,
We do refer to the telephonic conversation this morning.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply02 Jan 2026, 08:36
Official
Dear Willie M,
We do refer to the telephonic conversation this morning.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on ***
Sincerely,
The KeyHealth team