FH
Fay H
1 reviews | Active since Dec 2020
11 Nov 2023, 09:38
Keyhealth CLOSED OVER WEEKENDS - HOW RIDICULOUS !!!
I am gobsmacked ! My 84 year old mother has been admitted to hospital with severe stomach pains. The hospital needs to do a CT scan, but guess what ? This useless medical aid IS CLOSED over weekends, the hospital can't even get an authorisation. I have searched EVERYWHERE to try and obtain a contact number so my mother can be helped , NOTHING !!!!! Useless, if this is life threatening Keyhealth, what are your members supposed to do ? Wait until Monday 8am ? Pathetic to say the least !!!!!!
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Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
13 Nov 2023, 12:42Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply13 Nov 2023, 12:42
Official
Dear member, for a quicker response time kindly send your compliments and complaints to https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
13 Nov 2023, 12:43Dear Fay H
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will be in contact soon.
We will be in contact soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 12:43
Official
Dear Fay H
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will be in contact soon.
We will be in contact soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
13 Nov 2023, 13:18Dear Fay H
Could you kindly confirm your mother's details to enable us to verify information.
Could you kindly confirm your mother's details to enable us to verify information.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 13:18
Official
Dear Fay H
Could you kindly confirm your mother's details to enable us to verify information.
Could you kindly confirm your mother's details to enable us to verify information.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
13 Nov 2023, 14:15Dear Fay H
On your comment regarding the fact that you were not able to contact KeyHealth after hours, please take note of the following:
KeyHealth has agreements with the hospitals that all members will be treated at point of emergency. On the 1st day that the offices are open the hospital will request an authorization. However, no hospital will not deny a patient emergency treatment if required.
Kindly refer to the e-mail sent to you; we will require your mother's details to access her profile.
Sincerely
On your comment regarding the fact that you were not able to contact KeyHealth after hours, please take note of the following:
KeyHealth has agreements with the hospitals that all members will be treated at point of emergency. On the 1st day that the offices are open the hospital will request an authorization. However, no hospital will not deny a patient emergency treatment if required.
Kindly refer to the e-mail sent to you; we will require your mother's details to access her profile.
Sincerely
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 14:15
Official
Dear Fay H
On your comment regarding the fact that you were not able to contact KeyHealth after hours, please take note of the following:
KeyHealth has agreements with the hospitals that all members will be treated at point of emergency. On the 1st day that the offices are open the hospital will request an authorization. However, no hospital will not deny a patient emergency treatment if required.
Kindly refer to the e-mail sent to you; we will require your mother's details to access her profile.
Sincerely
On your comment regarding the fact that you were not able to contact KeyHealth after hours, please take note of the following:
KeyHealth has agreements with the hospitals that all members will be treated at point of emergency. On the 1st day that the offices are open the hospital will request an authorization. However, no hospital will not deny a patient emergency treatment if required.
Kindly refer to the e-mail sent to you; we will require your mother's details to access her profile.
Sincerely
The KeyHealth team
Key Health Medical Aid's replyOfficial
13 Nov 2023, 14:28Dear Fay H
KeyHealth will no longer be engaging on the issue on Hellopeter.
We communicated to you via e-mail and requested you to provide us with your mother's details.
You may contact us on the chatlines on www.keyhealthmedical.co.za.
For any Clinical information enquiry, you choose the preauth chatline and for any other enquiries you may choose the Client Services chatline. You may also call the Clinical department on contact number ***or Client Services on ***. Another alternative is you may forward an e-mail to ***
Sincerely
KeyHealth will no longer be engaging on the issue on Hellopeter.
We communicated to you via e-mail and requested you to provide us with your mother's details.
You may contact us on the chatlines on www.keyhealthmedical.co.za.
For any Clinical information enquiry, you choose the preauth chatline and for any other enquiries you may choose the Client Services chatline. You may also call the Clinical department on contact number ***or Client Services on ***. Another alternative is you may forward an e-mail to ***
Sincerely
The KeyHealth team
Key Health Medical Aid's reply13 Nov 2023, 14:28
Official
Dear Fay H
KeyHealth will no longer be engaging on the issue on Hellopeter.
We communicated to you via e-mail and requested you to provide us with your mother's details.
You may contact us on the chatlines on www.keyhealthmedical.co.za.
For any Clinical information enquiry, you choose the preauth chatline and for any other enquiries you may choose the Client Services chatline. You may also call the Clinical department on contact number ***or Client Services on ***. Another alternative is you may forward an e-mail to ***
Sincerely
KeyHealth will no longer be engaging on the issue on Hellopeter.
We communicated to you via e-mail and requested you to provide us with your mother's details.
You may contact us on the chatlines on www.keyhealthmedical.co.za.
For any Clinical information enquiry, you choose the preauth chatline and for any other enquiries you may choose the Client Services chatline. You may also call the Clinical department on contact number ***or Client Services on ***. Another alternative is you may forward an e-mail to ***
Sincerely
The KeyHealth team