Keyhealth - A MASSIVE NO GO

Towards the end of 2022, I investigated changing medical aids as I experienced many problems with the previous medical aid. I contacted Keyhealth as the benefits listed made sense for my children's and I's needs in the future. I spoke to Ditshego, and everything sounded great until the point of underwriting when there were a lot of issues. After that was "resolved", I had an immense amount of issues registering my son's chronic medication, and it took weeks to get registered. This was only finalised towards the middle of December after numerous follow-ups. In January this year, I had a dentist appointment and was then informed by the dentist that it was rejected by Keyhealth. I phoned Keyhealth, and they indicated that it's considered a planned procedure (I Googled planned procedures in South Africa and teeth cleaning was not listed). So the last issue I experienced this week is that Ditshego indicated that the savings would be available immediately, only to get a notification that the claim from the optometrist was rejected, and now I have to pay it myself. I sent an email to Keyhealth and still haven't received a response from any of Keyhealth's staff as to why it was rejected and not deducted from the available savings...

I honestly regret the move to Keyhealth! It's been an utter disappointment, and I should have headed the warnings I read on social media sites about Keyhealth and the lack of care and commitment to service delivery.