BG
Brandon G

1 reviews | Active since May 2021

06 Dec 2022, 13:05

Keyhealth

My wife had severe dehydration due to gastrointestinal infection took her to garden city at 8pm. Keyhealth rejected the claim cause it wasn't life threatening. So what they were saying is that i should of taken my wife to a public hospital but i am paying for medical aid. I am sitting with bills here from garden city and i dont know how am i gonna pay. When i call the call centre they cant give me answers i am stressed out, maybe i must have a stroke then its life threatening.

2nd case

I went to the GP for asthma got a asthma pump they gave me the wrong pump. I had a reaction to the pump had heart palpitations and chest pain went again to garden city at night the claim again was rejected i have no words for Keyhealth someone help i am stressed out.

0
Replies (4)
Key Health Medical Aid
Key Health Medical Aid's reply06 Dec 2022, 13:31
Official
 Dear Brandon G

We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate your concern and respond to you. 

Sincerely, 

The KeyHealth team 

Key Health Medical Aid
Key Health Medical Aid's reply06 Dec 2022, 13:53
Official
 
Dear Brandon G

Your comment has been referred to our clinical department to review the casualty admission(s) and provide a feedback response. 

Sincerely, 

The KeyHealth team 
Key Health Medical Aid
Key Health Medical Aid's reply06 Dec 2022, 15:13
Official
Dear Brandon G

Thank you for allowing us the time to investigate your concerns.  

Our clinical department will respond to you via e-mail with a feedback response, before close of business today.

For any further/other enquiries kindly forward your e-mail to *** or call *** or log into the chatline on www.keyhealthmedical.co.za

Sincerely, 

The KeyHealth team
Key Health Medical Aid
Key Health Medical Aid's reply11 Dec 2022, 18:57
Official
Dear Brandon G

Our clinical department confirmed that they responded to you with feedback. They explained the protocols to qualify for the Easy ER/emergency benefits, they also explained what information is required to review the request for the benefits.

For any further/other enquiries kindly forward your e-mail to *** or call *** or log into the chatline on www.keyhealthmedical.co.za

Sincerely, 

The KeyHealth team