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mrbapsfontein M

1 reviews | Active since Jun 2016

26 Mar 2025, 19:43

Keyhealth

I was a member for 37 years and my wife was retrenched. I could not afford ithe gold option and asked to move to a hospital plan. It was declined. A computer communication reply was sent to me. No human called me to listen to my problem. I stopped my membership and moved to Discovery medical aid . Bad service from keyhealth. I will not recommend them to anybody

0
Replies (3)
Key Health Medical Aid
Key Health Medical Aid's reply27 Mar 2025, 05:54
Official
 Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/ 
Key Health Medical Aid
Key Health Medical Aid's reply27 Mar 2025, 05:57
Official
Dear Hendrik J,
 
We regret to hear about your negative experience.
 
The comment will be investigated, and we will respond back to you.

Your reference:  wf_***. 
 
Sincerely, 
The KeyHealth team

Key Health Medical Aid
Key Health Medical Aid's reply27 Mar 2025, 11:33
Official
 
Dear Hendrik J, 
 
Kindly refer to the feedback e-mailed to you today and on 2025/02/27.
 
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you. 
 
For any other enquiries kindly refer your comments to *** or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on *** 
 
Sincerely, 
The KeyHealth team