RW
Roxanne W
1 reviews | Active since Apr 2024
07 Apr 2024, 10:06
Key to unhappiness
Judging by the other comments I'm not the only one who experiences issues with keyhealth when it comes to claims..
This medical aid is skilled at twisting words and phrases when it comes to claims but when it comes to taking thousands each month they really good at that.
Helpful (0)
Replies (4)0
Replies (4)
Key Health Medical Aid's replyOfficial
08 Apr 2024, 09:39Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's reply08 Apr 2024, 09:39
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Key Health Medical Aid's replyOfficial
08 Apr 2024, 09:40Dear Roxanne V
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply08 Apr 2024, 09:40
Official
Dear Roxanne V
We regret to hear about your negative experience.
The comment will be investigated, and we will respond back to you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
08 Apr 2024, 09:59Dear Roxanne V
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique. Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media. Unfortunately, the individual case(s) / information cannot be discussed on social media.
Your comment has been referred to the Clinical department (non-disclosures) for a feedback response.
Sincerely,
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply08 Apr 2024, 09:59
Official
Dear Roxanne V
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Each unhappy member’s case / scenario(s) is unique. Factors such as legislation / Scheme rules / limited benefits / non-disclosure of information on new application(s) can influence a negative comment on social media. Unfortunately, the individual case(s) / information cannot be discussed on social media.
Your comment has been referred to the Clinical department (non-disclosures) for a feedback response.
Sincerely,
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
12 Apr 2024, 10:55Dear Roxanne V
The Cinical department confirmed that they are still waiting for outstanding information to conclude the outcome of your case.
The Clinical department will respond back to you as soon as they finalized the matter.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly contact KeyHealth Client Services on ***, or join us on the online chats on www.keyhealthmedical.co.za or forward an e-mail to ***
Sincerely,
The Cinical department confirmed that they are still waiting for outstanding information to conclude the outcome of your case.
The Clinical department will respond back to you as soon as they finalized the matter.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly contact KeyHealth Client Services on ***, or join us on the online chats on www.keyhealthmedical.co.za or forward an e-mail to ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply12 Apr 2024, 10:55
Official
Dear Roxanne V
The Cinical department confirmed that they are still waiting for outstanding information to conclude the outcome of your case.
The Clinical department will respond back to you as soon as they finalized the matter.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly contact KeyHealth Client Services on ***, or join us on the online chats on www.keyhealthmedical.co.za or forward an e-mail to ***
Sincerely,
The Cinical department confirmed that they are still waiting for outstanding information to conclude the outcome of your case.
The Clinical department will respond back to you as soon as they finalized the matter.
KeyHealth will no longer be engaging on the issue on Hellopeter.
For any other enquiries kindly contact KeyHealth Client Services on ***, or join us on the online chats on www.keyhealthmedical.co.za or forward an e-mail to ***
Sincerely,
The KeyHealth team