KEY HEALTH new membership division extreme incompetence a nightmare

Recently I wanted to change from Medihelp to Keyhealth due to better cover for my two student dependent children. But is has been an absolute nightmare experience with KEYHEALTH. We are very healthy, hasn't been ill for years, scarcely used any benefits. It should have been. So it should have been a straight forward application which should not have taken moore than a week to finalise. After 7 weeks, I still got nowhere with their new business department. Numerous documents were requested and provided. They always have a footnote attached to their correspondence suggesting that everyone that applies are dishonest and need to disclose all illnesses etc. I found that very offensive as I have a 20 year track record were they could get all information they want. I have been with Resolution Health for 15 years then they became Health Squared who went bankrupt in 2022. I then joined Medihelp.

After 7 weeks of complying to dozens of idiotic requests from Keyhealth, I finally got notified that we were accepted....conditionally!!!!!

We have uninterrupted membership for over 20 years, are healthy, not using chronic medication etc. Yet Keyhealth decided that we : 1. Must have a late joiner penalty!!! 2. 12 month waiting period from certain major cover events!!!!!

I really recommend that you stay very far away from considering Keyhealth as they have totally *********** *****s working for them that will waste your precious time for weeks