EB
Edith B
1 reviews | Active since Sept 2020
20 Apr 2023, 22:54
Key Health medical aid is a ****
It’s all nice when one is paying the premium but when one needs pre authorisation it is a problem, the scheme is always looking for an excuse to decline. For goodness sake this useless medical aid doesn’t care about one’s life. They requested proof of medical history from the surgeon who operated my mom and after 3 days they come back and still ask that who is the surgeon who operated yet it’s there in black in white and even on the phone whilst we followed up we clearly stated that the surgeon who previously operated my mom before joining their scheme is the doctor who will provide all the required information. I’m now wondering that since Monday what nonsense was being investigated since an issue not related to what we are requesting pre authorisation for is being declined. This is the worst medical aid ever! Had I read the previous reviews before I wouldn’t have joined them for my mom. I DO NOT RECOMMEND THE SCHEME FOR ANYONE! THEY CLEARLY ONLY CARW ABOUT RECEIVING THE MONTHLY PREMIUMS WITH ZERO SERVICE.
Helpful (0)
Replies (8)0
Replies (8)
Key Health Medical Aid's replyOfficial
21 Apr 2023, 09:06Dear Edith
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Apr 2023, 09:06
Official
Dear Edith
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention. We will investigate the comment and respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
21 Apr 2023, 09:15Dear Edith
The comment has been referred to the Clinical department (non-disclosures) for investigation and feedback to our Principal member.
It should also be noted, due to the POPI act we will not be able to provide you with any information regarding our principal member (Ms. L Baloyi) medical aid information, as you do not have consent.
We sent an application for consent form to be completed/signed/returned to KeyHealth, to our principal member this morning.
It should also be noted, due to the POPI act we will not be able to provide you with any information regarding our principal member (Ms. L Baloyi) medical aid information, as you do not have consent.
We sent an application for consent form to be completed/signed/returned to KeyHealth, to our principal member this morning.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply21 Apr 2023, 09:15
Official
Dear Edith
The comment has been referred to the Clinical department (non-disclosures) for investigation and feedback to our Principal member.
It should also be noted, due to the POPI act we will not be able to provide you with any information regarding our principal member (Ms. L Baloyi) medical aid information, as you do not have consent.
We sent an application for consent form to be completed/signed/returned to KeyHealth, to our principal member this morning.
It should also be noted, due to the POPI act we will not be able to provide you with any information regarding our principal member (Ms. L Baloyi) medical aid information, as you do not have consent.
We sent an application for consent form to be completed/signed/returned to KeyHealth, to our principal member this morning.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
26 Apr 2023, 16:41Dear Edith
We again want to confirm that we sent the consent form to our principal member to be completed.
We again want to confirm that we sent the consent form to our principal member to be completed.
Our non-disclosure (*NDC) department sent correspondence to our principal member to explain what a non-disclosure is, and requested outstanding information from the treating doctor as well as our principal member.
For any further enquiries, the principal member should communicate with our NDC department on the e-mail address ***. For any other enquiries the principal member can forward the communication to ***.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply26 Apr 2023, 16:41
Official
Dear Edith
We again want to confirm that we sent the consent form to our principal member to be completed.
We again want to confirm that we sent the consent form to our principal member to be completed.
Our non-disclosure (*NDC) department sent correspondence to our principal member to explain what a non-disclosure is, and requested outstanding information from the treating doctor as well as our principal member.
For any further enquiries, the principal member should communicate with our NDC department on the e-mail address ***. For any other enquiries the principal member can forward the communication to ***.
Sincerely,
The KeyHealth team
EB
Edith B's updateReviewer Update
26 Apr 2023, 19:08Dear KeyHealth Team,
Please advise when you sent the supposedly correspondence. My mom’s emails have just been getting ignored, the doctor submitted everything that was requested from X-rays to lab results so I don’t understand what more could be requested from a member that you don’t even bother responding to her questions. Or the excuse will be that you never received the emails? My sentiments are still the same, KeyHealth is trash and a scheme that only wants money but has no interest to provide services! When will you provide feedback on this issue?
Regards,
Edith
Please advise when you sent the supposedly correspondence. My mom’s emails have just been getting ignored, the doctor submitted everything that was requested from X-rays to lab results so I don’t understand what more could be requested from a member that you don’t even bother responding to her questions. Or the excuse will be that you never received the emails? My sentiments are still the same, KeyHealth is trash and a scheme that only wants money but has no interest to provide services! When will you provide feedback on this issue?
Regards,
Edith
EB
Edith B's update26 Apr 2023, 19:08
Reviewer Update
Dear KeyHealth Team,
Please advise when you sent the supposedly correspondence. My mom’s emails have just been getting ignored, the doctor submitted everything that was requested from X-rays to lab results so I don’t understand what more could be requested from a member that you don’t even bother responding to her questions. Or the excuse will be that you never received the emails? My sentiments are still the same, KeyHealth is trash and a scheme that only wants money but has no interest to provide services! When will you provide feedback on this issue?
Regards,
Edith
Please advise when you sent the supposedly correspondence. My mom’s emails have just been getting ignored, the doctor submitted everything that was requested from X-rays to lab results so I don’t understand what more could be requested from a member that you don’t even bother responding to her questions. Or the excuse will be that you never received the emails? My sentiments are still the same, KeyHealth is trash and a scheme that only wants money but has no interest to provide services! When will you provide feedback on this issue?
Regards,
Edith
EB
Edith B's updateReviewer Update
28 Apr 2023, 10:09It turns out KeyHealth will claim they never received a response whilst they are cooking a response. My mom spoke to two consultants who both said the last email was from KeyHealth from the 20th asking my mom and her doctor to provide information, information was provided but because KeyHealth is a **** they are working with the investigating officer or case manager or whoever it is, Yolandi Bauchop. So pathetic that even the consultants are instructed to hang up when you ask them questions. Useless medical aid.
EB
Edith B's update28 Apr 2023, 10:09
Reviewer Update
It turns out KeyHealth will claim they never received a response whilst they are cooking a response. My mom spoke to two consultants who both said the last email was from KeyHealth from the 20th asking my mom and her doctor to provide information, information was provided but because KeyHealth is a **** they are working with the investigating officer or case manager or whoever it is, Yolandi Bauchop. So pathetic that even the consultants are instructed to hang up when you ask them questions. Useless medical aid.
Key Health Medical Aid's replyOfficial
28 Apr 2023, 12:50Dear Edith,
Kindly accept our apology if you feel that the call was dropped.
The clinical consultant who you spoke to called our non-disclosure department while you were on the line to discuss the non-disclosure, on return to the call you were no longer on the line and the next caller was already on the line.
According to the information available, our non-disclosure department sent an updated e-mail to the principal member to inform her that all the information was received/prepared and referred to the Scheme, for a recommendation to finalize the matter.
Kindly request our principal member to contact our clinical department on Telephone number ***or forward an e-mail to ***, for any further enquiries regarding this matter.
As we confirmed with you in the previous comments; you do not have consent on this membership, KeyHealth will no longer be engaging with you on the issue on Hellopeter.
Kindly accept our apology if you feel that the call was dropped.
The clinical consultant who you spoke to called our non-disclosure department while you were on the line to discuss the non-disclosure, on return to the call you were no longer on the line and the next caller was already on the line.
According to the information available, our non-disclosure department sent an updated e-mail to the principal member to inform her that all the information was received/prepared and referred to the Scheme, for a recommendation to finalize the matter.
Kindly request our principal member to contact our clinical department on Telephone number ***or forward an e-mail to ***, for any further enquiries regarding this matter.
As we confirmed with you in the previous comments; you do not have consent on this membership, KeyHealth will no longer be engaging with you on the issue on Hellopeter.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply28 Apr 2023, 12:50
Official
Dear Edith,
Kindly accept our apology if you feel that the call was dropped.
The clinical consultant who you spoke to called our non-disclosure department while you were on the line to discuss the non-disclosure, on return to the call you were no longer on the line and the next caller was already on the line.
According to the information available, our non-disclosure department sent an updated e-mail to the principal member to inform her that all the information was received/prepared and referred to the Scheme, for a recommendation to finalize the matter.
Kindly request our principal member to contact our clinical department on Telephone number ***or forward an e-mail to ***, for any further enquiries regarding this matter.
As we confirmed with you in the previous comments; you do not have consent on this membership, KeyHealth will no longer be engaging with you on the issue on Hellopeter.
Kindly accept our apology if you feel that the call was dropped.
The clinical consultant who you spoke to called our non-disclosure department while you were on the line to discuss the non-disclosure, on return to the call you were no longer on the line and the next caller was already on the line.
According to the information available, our non-disclosure department sent an updated e-mail to the principal member to inform her that all the information was received/prepared and referred to the Scheme, for a recommendation to finalize the matter.
Kindly request our principal member to contact our clinical department on Telephone number ***or forward an e-mail to ***, for any further enquiries regarding this matter.
As we confirmed with you in the previous comments; you do not have consent on this membership, KeyHealth will no longer be engaging with you on the issue on Hellopeter.
Sincerely,
The KeyHealth team
EB
Edith B's updateReviewer Update
28 Apr 2023, 13:16I’m the one paying you so I have full right to follow up, do whatever I want. Even now my mom called you and you refused to cancel the membership immediately. I’ve already put her on a reliable and efficient scheme so why should I pay two medical aid schemes when you are the ones who decided to be trashy? Since I spoke to Sana Ledwaba In November 2022 to authorise debit orders on my account why can’t I do the same now when I’m requesting to be removed from anything that connects me with the scheme.
EB
Edith B's update28 Apr 2023, 13:16
Reviewer Update
I’m the one paying you so I have full right to follow up, do whatever I want. Even now my mom called you and you refused to cancel the membership immediately. I’ve already put her on a reliable and efficient scheme so why should I pay two medical aid schemes when you are the ones who decided to be trashy? Since I spoke to Sana Ledwaba In November 2022 to authorise debit orders on my account why can’t I do the same now when I’m requesting to be removed from anything that connects me with the scheme.
Key Health Medical Aid's replyOfficial
28 Apr 2023, 13:30Dear Edith,
We take note of your comment.
We take note of your comment.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply28 Apr 2023, 13:30
Official
Dear Edith,
We take note of your comment.
We take note of your comment.
Sincerely,
The KeyHealth team