Key health just wants your money not there when needed

Good Day,

I am a KeyHealth member.

It is starting to cost me more to be with you and not be able to go to a doctor etc as my account is on hold, then it would be for me to just leave KeyHealth and join another medical aid. Not only am I paying the hospital fees, and my monthly fees. But I get no benefits from this. If fact I need to pay medical providers for reports you need @R850 each as they refuse to claim it from you.

I have been spoken to by numerous agents trying to understand your “non disclosure agreements” as I’ve never been to hospital since the day I was born. So this is an unknown area for me.

And all though I know you are a company and you have steps to follow, which is understandable but I find it at the same time to be very “robotic” and “script sentences” from everyone I spoke to.

I grew up on KeyHealth my parents and I was with you and I believed that this is the best medical aid out there, hence I joined KeyHealth. I’ve been put under the lime light when you have my medical reports on claims as a child. You know I didn’t have hidden medical conditions.

You have shown me that I can be loyal and pay my monthly dues but when the time comes that you are needed you are nowehere to be found.(My R9000 hospital bill would’ve been covered in just two month of me being with you.) You still made months more in profit from me.

I am not a robot, I am a human being and you disappeared within one bill. Literally the only hospital bill I have ever had and grew up knowing THAT’S why you need medical aid. Truth be told you needed my money more than you needed me as a client.

I am disappointed and disgusted by your lack of service