IN
Isme N
1 reviews | Active since Jan 2023
09 Jan 2023, 10:22
Key Health is the worst medical aid ever.
The telephone number on the website is out of order.
The live chat via website is not working.
Nobody returns emails.
I want to terminate my membership WITH IMMEDIATE EFFECT!!!!
Helpful (0)
Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
09 Jan 2023, 11:24Dear Isme N
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Jan 2023, 11:24
Official
Dear Isme N
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
09 Jan 2023, 11:41Dear Isme N
Thank you for taking my call today.
As discussed, your access to the Mobi app has been activated today as it was in pending status since 2020.
The membership certificate requested as well as the contact e-mail address for our membership department, were included in the correspondence sent to you just now.
Should you require any further assistance, do not hesitate to contact us.
*** or contact number ***
As discussed, your access to the Mobi app has been activated today as it was in pending status since 2020.
The membership certificate requested as well as the contact e-mail address for our membership department, were included in the correspondence sent to you just now.
Should you require any further assistance, do not hesitate to contact us.
*** or contact number ***
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply09 Jan 2023, 11:41
Official
Dear Isme N
Thank you for taking my call today.
As discussed, your access to the Mobi app has been activated today as it was in pending status since 2020.
The membership certificate requested as well as the contact e-mail address for our membership department, were included in the correspondence sent to you just now.
Should you require any further assistance, do not hesitate to contact us.
*** or contact number ***
As discussed, your access to the Mobi app has been activated today as it was in pending status since 2020.
The membership certificate requested as well as the contact e-mail address for our membership department, were included in the correspondence sent to you just now.
Should you require any further assistance, do not hesitate to contact us.
*** or contact number ***
Sincerely,
The KeyHealth team
IN
Isme N's updateReviewer Update
31 Jan 2023, 06:45I finally got acknowledgement of termination of my membership on 23 January 2023 but low and behold they debited my account TWICE this morning 30 January 2023!!!!!!!!
I want my money back IMMEDIATELY please!
I want my money back IMMEDIATELY please!
IN
Isme N's update31 Jan 2023, 06:45
Reviewer Update
I finally got acknowledgement of termination of my membership on 23 January 2023 but low and behold they debited my account TWICE this morning 30 January 2023!!!!!!!!
I want my money back IMMEDIATELY please!
I want my money back IMMEDIATELY please!
Key Health Medical Aid's replyOfficial
31 Jan 2023, 08:30Dear Isme N
I apologize for the inconvenience; I will refer the matter to Leadership at the Membership department immediately.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply31 Jan 2023, 08:30
Official
Dear Isme N
I apologize for the inconvenience; I will refer the matter to Leadership at the Membership department immediately.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
31 Jan 2023, 15:41Dear Isme N
The Membership department's Team leader tried to make contact with you today and was not able to get hold of you.
Kindly provide us with a time which will be suitable for you tomorrow, to allow them to call you.
Kindly provide us with a time which will be suitable for you tomorrow, to allow them to call you.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply31 Jan 2023, 15:41
Official
Dear Isme N
The Membership department's Team leader tried to make contact with you today and was not able to get hold of you.
Kindly provide us with a time which will be suitable for you tomorrow, to allow them to call you.
Kindly provide us with a time which will be suitable for you tomorrow, to allow them to call you.
Sincerely,
The KeyHealth team