GS
Georgina S
1 reviews | Active since Aug 2020
30 May 2023, 13:31
Key Health is the most useless medical aid
"I had a very disappointing and frustrating experience with Key Health Medical Aid. Despite paying my premiums on time, I recently needed their support and was met with a refusal for pre-authorization for a necessary operation. This felt like a betrayal of trust from a company that is supposed to support its clients in times of need. It is unacceptable for Key Health Medical Aid to prioritize profits over providing quality medical care to their customers. I strongly advise anyone considering Key Health Medical Aid to proceed with caution or find alternative options for their medical coverage. I regret ever choosing this medical aid and will not be returning as a customer."
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Replies (5)0
Replies (5)
Key Health Medical Aid's replyOfficial
30 May 2023, 13:47Dear Georgina S
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will respond to you soon.
We will respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply30 May 2023, 13:47
Official
Dear Georgina S
We regret to hear about your negative experience, and we appreciate you bringing this matter to our attention.
We will respond to you soon.
We will respond to you soon.
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
30 May 2023, 13:49Dear Georgina S
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Your comment has been referred to the Clinical department (non-disclosures), kindly allow us to investigate the matter and respond to you after it has been reviewed.
Your comment has been referred to the Clinical department (non-disclosures), kindly allow us to investigate the matter and respond to you after it has been reviewed.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply30 May 2023, 13:49
Official
Dear Georgina S
We can assure you that we operate in accordance with the Medical Schemes Act 131 of 1998 and are regulated by the Council for Medical Schemes.
Your comment has been referred to the Clinical department (non-disclosures), kindly allow us to investigate the matter and respond to you after it has been reviewed.
Your comment has been referred to the Clinical department (non-disclosures), kindly allow us to investigate the matter and respond to you after it has been reviewed.
Sincerely,
The KeyHealth team
GS
Georgina S's updateReviewer Update
30 May 2023, 14:10Good day
No need to respond I have cancelled the medical aid with immediate effect.
Regards
No need to respond I have cancelled the medical aid with immediate effect.
Regards
GS
Georgina S's update30 May 2023, 14:10
Reviewer Update
Good day
No need to respond I have cancelled the medical aid with immediate effect.
Regards
No need to respond I have cancelled the medical aid with immediate effect.
Regards
Key Health Medical Aid's replyOfficial
30 May 2023, 14:27Dear Georgina S
We want to assure you that the Scheme’s objective is to provide an efficient and rewarding service to our members. We regret that this incident made you despondent about KeyHealth.
Could you kindly confirm to which e-mail address did you submit your request, to terminate your membership.
Should you require any further assistance, kindly contact us on *** or you may log into our chatlines on www.keyheaklthmedical.co.za
We want to assure you that the Scheme’s objective is to provide an efficient and rewarding service to our members. We regret that this incident made you despondent about KeyHealth.
Could you kindly confirm to which e-mail address did you submit your request, to terminate your membership.
Should you require any further assistance, kindly contact us on *** or you may log into our chatlines on www.keyheaklthmedical.co.za
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply30 May 2023, 14:27
Official
Dear Georgina S
We want to assure you that the Scheme’s objective is to provide an efficient and rewarding service to our members. We regret that this incident made you despondent about KeyHealth.
Could you kindly confirm to which e-mail address did you submit your request, to terminate your membership.
Should you require any further assistance, kindly contact us on *** or you may log into our chatlines on www.keyheaklthmedical.co.za
We want to assure you that the Scheme’s objective is to provide an efficient and rewarding service to our members. We regret that this incident made you despondent about KeyHealth.
Could you kindly confirm to which e-mail address did you submit your request, to terminate your membership.
Should you require any further assistance, kindly contact us on *** or you may log into our chatlines on www.keyheaklthmedical.co.za
Sincerely,
The KeyHealth team
Key Health Medical Aid's replyOfficial
01 Jun 2023, 08:39Dear Georgina S
According to the information available to us you requested to terminate of your membership, although the non-disclosure was not finalized.
Should you have any further enquiries kindly contact our Client services department on *** for the Clinical department on Telephone number ***or forward an e-mail to *** or to ***.
According to the information available to us you requested to terminate of your membership, although the non-disclosure was not finalized.
Should you have any further enquiries kindly contact our Client services department on *** for the Clinical department on Telephone number ***or forward an e-mail to *** or to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
Sincerely,
The KeyHealth team
Key Health Medical Aid's reply01 Jun 2023, 08:39
Official
Dear Georgina S
According to the information available to us you requested to terminate of your membership, although the non-disclosure was not finalized.
Should you have any further enquiries kindly contact our Client services department on *** for the Clinical department on Telephone number ***or forward an e-mail to *** or to ***.
According to the information available to us you requested to terminate of your membership, although the non-disclosure was not finalized.
Should you have any further enquiries kindly contact our Client services department on *** for the Clinical department on Telephone number ***or forward an e-mail to *** or to ***.
KeyHealth will no longer be engaging on the issue on Hellopeter.
Sincerely,
The KeyHealth team